Part Time Bilingual Reservationist

Job Overview

Transdev in East Hartford, Connecticut is hiring a Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service‑oriented people who are dedicated to safety.

• Position Subject To Collective Bargaining Agreement
• Starting pay $20.00 with progression to $21.00 over 1 year.

• Vacation: up to 14 days per year
• Paid Sick Leave: 8 hrs. monthly full‑time employees / 5 hrs. monthly part‑time employees; medical, dental, vision after 90 days for full‑time employees, life insurance, 401k retirement

• Answer customer calls and input ride information using a computerized scheduling system
• Enter new customer information and changes into the system
• Data entry into spreadsheets and databases
• Communicate late vehicle service and verify “No Shows” with customers
• Must be bilingual in Spanish and English
• Resolve service‑related complaints
• Create daily route maps of the reservations for the drivers
• Other duties as required

• High school diploma or GED required
• 2 years reservationist or customer service experience
• Computer literate
• Excellent communication and listening skills
• Bilingual in Spanish and English
• Must be able to work shifts or flexible work schedules as needed, including overtime
• Subject to DOT drug testing and physical if applicable

• Work outside in varying temperature, weather, and humidity conditions – 100% of the job performed outside, often alone and in remote locations
• Sit extended periods (up to 6–8 hours per day); frequently walk long distances on sloped or uneven surfaces
• Push and pull objects up to 25 pounds; lift material up to 50 lbs; occasionally bend, kneel, or crouch
• Work in heavy traffic areas; tolerate exposure to dust, vehicle fumes and noise

• Applicants must be eligible to work in the United States without requiring sponsorship now or in the future
• Successfully pass a pre‑employment drug screen

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.