Call Center Representative - Bilingual English Spanish

Call Center Representative – Bilingual English/Spanish

First Choice Health Centers is looking for a bilingual English/Spanish speaking Full‑Time Call Center Representative who serves as the initial point of patient contact. The representative provides exemplary customer service to all patients, their families and other contacts, and is charged with the timely and accurate processing of patients through answering all incoming calls, taking complete and accurate messages, scheduling appointments, verifying patient information, and collecting all relevant information.

We are committed to you! We offer great training, benefits, career growth and employee well‑being!

• Medical, Dental and Vision Insurance for employees working 30 hours or more
• 20 days of Paid Time Off, 8 Paid Holidays, and 2 Floating Days per year
• Retirement savings program, including a safe harbor 401k with up to a 4% company match after 6 months of employment
• Voluntary Term, Whole Life, Accident and Critical Care Insurance
• Complimentary premium Calm Health membership (#1 mental health app)
• Recognition programs
• Monday through Friday schedule (no evenings or weekends)
• The hourly range for this position is $17.00 - $19.50/hour. Pay is based on several factors including but not limited to work experience, certifications, etc.

• Answers all incoming calls in a timely manner in a call center setting.
• Schedules/reschedules patient appointments, responds to customer questions, accurately and timely, elevates customer concerns to supervisor in a pleasant, respectful and courteous manner.
• Obtains and verifies required information, such as patient demographics, during call.
• Make same day appointments for all medical, family providers, pediatrics, obstetrics and gynecology and specialty providers.
• Refer to phone triage list for calls referred to nurse or Provider.

• Experience working in a call center or customer‑support role.
• Strong active‑listening and verbal‑communication skills.
• Proficiency in problem‑solving.
• Ability to multitask and manage time effectively.

• Call center: 1 year (Preferred)
• Experience in a Healthcare setting a plus!
• Customer service: 1 year (Preferred)
• Minimum HS Diploma or GED equivalent required

Candidates are required to pass a drug test, including testing for marijuana, before beginning employment. Employees at First Choice Health Centers must be vaccinated against COVID‑19. Certain exemptions may apply.

First Choice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.