Customer Support Freelancer

FIREGROUP AT A GLANCE

Founded in 2016 in Vietnam, Fire Group Technology is committed to building world‑class SaaS products that make a global impact on e‑commerce. From the outset, we envisioned a world where running an online business is easy, effective, and sustainable, and we have been bringing that vision to life for nearly a decade.

Our portfolio includes True Profit, Transcy, One Mobile, One Loyalty, Zopi, Promer, Ali Reviews. Trusted by more than 450,000 merchants in over 175 countries and recognized by global leaders such as Shopify, Google, Meta, Tik Tok, and Amazon, Fire Group is proud to elevate Vietnamese innovation onto the world stage.

Remotely working. Part‑time. 04/03/2026.

• Make a Global Impact:
  Contribute to products trusted by merchants worldwide and help solve real challenges that transform e‑commerce.
• Build with an AI‑first Mindset:
  Use AI as your daily co‑pilot to make smarter decisions and accelerate problem‑solving at scale.
• Unleash Your Potential:
  Fast‑track your growth with career mobility, diverse learning resources, and an agile environment that empowers bold thinkers.

What truly defines us is not only our technology but also our people, guided by our seven core values of Courage, Creativity, Growth, Teamwork, Ownership, Trust, and Empathy. At Fire Group, work is more than a job; it is a legacy in the making. We move with speed to solve meaningful challenges, and every Firer is encouraged to dream boldly, lead with courage, and create impact that endures.

Discover how our values come to life in every team and product we build on our culture page.

• Handle and resolve customer inquiries via email, live chat, Facebook, or other online channels and remote meetings.
• Obtain and evaluate all relevant information, test and troubleshoot issues to determine a solution (training or technical fix).
• Contact customers to receive positive feedback and convert into online reviews and testimonials.
• Direct requests and unresolved issues to the designated resource (mentor, Technical Support, Testers) and follow‑up until issues are resolved completely or a workaround is provided.

• Student at 1st–3rd year from any college/university.
• An enthusiastic, energetic, detail‑oriented, and proactive person who works well in a fast‑paced, dynamic team environment.
• Eager to learn about technology products.
• Interpersonal and listening skills.
• Strong English written and verbal communication skills.
• Data collection and ordering.
• Stress tolerance.
• Able to work remotely and rotate per shift (4 hours each), with at least 5 shifts per week during day/night time, weekends and holidays.

• Have opportunity to work with overseas clients, mostly US, Canada and European countries.
• Join the dynamic, young and friendly projects team who will happily assist you.
• Attend products/troubleshooting training before working with clients directly.
• Practice and improve soft skill, communication skill, and a chance to be full‑time Fire Group employee in the future.
• Performance‑based review salary every year.

• Have opportunity to work with overseas clients, mostly US, Canada and European countries.
• Join the dynamic, young and friendly projects team who will happily assist you.
• Attend products/troubleshooting training before working with clients directly.
• Practice and improve soft skill, communication skill, and a chance to be full‑time Fire Group employee in the future.
• Performance‑based review salary every year.

Google Form Link.

Should you need more information about this job, reach out to us at:

Talent Acquisition team

Fire Group’s Linkedin fanpage