Case Handler - Technical Support Representative

Job Description

Case Handler - Technical Support Representative

Location :
East Grinstead

Full time Hybrid - 3 days office based

Job Description

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

To assist and support the Rail BU by providing service support for customers and Rail teams reporting into the Fleet Manager.

What you will be doing:

• Receiving customer requests for Service / Warranty Work.
• To raise C4S tickets and process through to completion.
• Producing Service Quotations & Invoices.
• Identifying spare parts using Engine Parts Catalogues.
• Issuing Goods and making Stock Transfers as required.
• Collating and checking engineer's reports.
• Ensuring prompt and correct delivery of requested warranty returns.
• Raising purchase orders as necessary.
• Administer Value Care Agreements with key customers.
• Assisting with preparing parts orders for delivery or collection by engineers.
• Receiving, coding and checking warranty claims to ensure they are correct.
• Submitting claims to FN by ensuring that they are submitted within the deadlines set.
• Looking into any queries that are raised by FN and liaising with engineers or external customers to ensure resolution.
• Processing engineers' reports in the TOGA warranty system.
• Support stock checks.

Position Qualifications

• Strong Administrative experience
• Proficient in Microsoft Office with good keyboard skills, able to work with varied cloud based applications.
• Good attention to detail, well organised, capable of accurate data entry are all essential to the role. Must also have excellent verbal and written customer communication skills.

Preferred requirements:

• A self-starter who works safely and methodically. Is personable, has a good administrative approach and looks forward to coming to work. Has good communication skills and a thorough understanding of the Rolls-Royce values.

Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalisation and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.

We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.


Type of Contract

Permanent Pando Logic . :
East Grinstead, ENG - RH19 1EE