Credit Control

Schedule:

Monday to Friday from 09:00 am to 05:30 pm

About CNM:

The College of Naturopathic Medicine (CNM) is a respected training provider in natural health. We take pride in providing our students with a caring and professional learning experience.

We’re looking for a reliable, friendly, and well‑organised person to join our Student Support Department. If you enjoy structured work, clear procedures, and being part of a supportive team that helps students succeed, this could be the right environment for you.

About the role:

We are looking for a reliable, friendly, and well‑organised person to join our Finance Department as Credit Control. You will play an important role in ensuring that student accounts are managed accurately and responsibly. You’ll handle a range of credit control and financial administration tasks, always maintaining clarity, professionalism, efficiency and excellent communication.

The ideal candidate must be/have:

• Has excellent written and spoken English.
• Communicates clearly, confidently, and warmly—especially when discussing payments.
• Manages time and workload efficiently.
• Is confident using Microsoft Office and CRM databases.
• Has strong numerical accuracy and attention to detail.
• Brings a positive, respectful attitude when interacting with students.
• Ideally has experience in credit control, finance administration, or working within an education or student‑facing environment.

Duties will include:

• Managing student and customer accounts, ensuring payments are up to date.
• Contacting students regarding overdue balances and following up appropriately.
• Setting up, monitoring and managing payment plans.
• Processing payments and updating and maintaining financial records accurately.
• Investigating and resolving account queries in a clear and supportive manner.
• Working closely with the Student Support teams to ensure accurate account information.
• Preparing reports and maintaining documentation in line with financial procedures.
• Supporting the Finance Department with general administration when required.
• A negotiable salary between £26K - £30K per year, depending on skills and experience.
• Free short courses.
• Bike to work scheme.
• 2 company parties per year.
• Additional holiday with the length of service (26 days max + bank holidays).
• Paid sick leave after the first year of employment.

Please submit your CV and a short cover letter telling us why this role suits your skills and what you enjoy about supporting others.