Team Leader, Management

Team Leader at HR Block

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Our Company

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone belongs. We are pursuing Block Next, a multi-year roadmap focused on innovation, client experience, and sustainable growth to elevate how we work, how we serve, and how we lead in our industry.

If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day

As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger every year. In this role you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll lead as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives.

You will also serve as a knowledgeable resource on tax topics and products for associates.

Responsibilities

• Provide leadership and development of tax office associates; deliver an outstanding client experience and achieve office growth objectives
• Advance knowledge and skills to excel as a tax topic and product resource for associates
• Lead daily activities to ensure work is completed on time with attention to quality standards, priorities, and goals
• Train and coach associates to execute on Service Standards and recognize outstanding contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules and ensure accurate timekeeping and overtime management
• Prepare tax returns as required
• Conduct timely performance reviews and address performance concerns with support from the Associate Relations Center

Your Expertise

• Prior experience in customer service, shift leadership, or a similar role
• Experience supervising or managing people
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns)
• Annual continuing education and ability to meet IRS and applicable state requirements
• Computer proficiency with MS Office
• Ability to work independently with minimal supervision
• Customer-centric mindset, with flexibility in schedule and assignments based on business needs
• High school diploma or equivalent (or higher)

Why work for us

We invest in our people by supporting their total well-being. We offer benefits to help with health, wellbeing, and financial needs, including:

• Employee Assistance Program with Health Advocate
• Wellbeing program (Better You) to help build healthy habits
• Neurodiversity and caregiver support for you and your family
• Various discounts on everyday items and services
• Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility requirements apply)
• Check all available benefits at

The Community You Will Join

We are committed to a Connected Culture where trust, care, and connections help us work together and create an environment where everyone feels safe to bring their authentic self to work and belongs to a larger team. You will be part of an exceptional work environment recognized on Best Companies lists, with colleagues who support each other’s growth.

HR Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, HR Block is the place for you.

Note
:
Enrollment in or completion of the HR Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.

Sponsored Job

Location:

Chicago, IL

Seniorities and employment type are listed with the posting sector and may vary by position.