Staffing Coordinator, Customer Service​/HelpDesk

Overview

The Nursing Scheduler, under general supervision of the Director of Nursing (D.O.N.), maintains monthly and daily schedules for Nurses, C.N.A.s, and Q.M.A.s. The role handles telephone calls regarding call-offs, tardies, and no-shows and replaces staff as needed, and may perform resident escorts as required. Q.M.A. preferred

• Maintain monthly and daily schedules for Nurses, C.N.A.s, and Q.M.A.s.
• Handle telephone calls regarding call-offs, tardies, and no-call/no-shows and arrange replacements as needed.
• Individually perform resident escorts as needed.
• Assist staff during meals by passing trays when required and support nursing staff with resident care during shortages or inclement weather.

• Knowledge of office practices and procedures; basic arithmetic (addition & subtraction).
• Public relations skills; ability to interact effectively with staff and residents.
• Proficiency operating office machines (computer, fax, copier, multi-line telephone).
• Ability to handle problems involving few variables within a familiar context; read, copy, and record figures; read short sentences with concrete vocabulary; copy records accurately; arrange items in numerical or alphabetical order; sort items into categories according to established methods; code items between symbolic forms; move limbs/fingers to perform manual tasks.
• Cooperate with co-workers on group projects; use MS Office (Excel, Outlook, Word, etc.).
• Assess questions and provide appropriate information or referrals; lift, push, pull, or move items up to 35 lbs.

• Q.M.A.
• Formal education in arithmetic that includes addition and subtraction and in reading, writing, and speaking common English vocabulary.

Note:

All content reflects the original job description without added facts or translations.