Manager, IT Field Operations

As part of One Oncology’s technical support team, this role will act as an IT team leader for a partner practice of One Oncology. The Manager, IT Field Operations, is tasked with assuring excellent IT service while being customer-facing and must demonstrate unparalleled customer service. The Manager, IT Operations will lead the local IT department and projects in partnership with the One Oncology central IT services team.

The role will be responsible for training, supporting, and leading the IT team supporting one of our partnered practices. This role will represent the One Oncology IT team and interface with practice stakeholders to ensure that IT service delivery to the practice is constantly developing and improving.
** Responsibilities
* * Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.
** Key Competencies
** skills, including the ability to Experience as a technical leader providing proven solutions. Experience in healthcare a plus.

An ability to think critically about systems and adjust as needed. Proven experience of incident analysis, problem management, and the ability to sustainably remove inefficiencies in the support process An ability to recognize service gaps and fill in as a utility player as necessary to complete work and resolve issues

Strong knowledge of hardware, software, and network Strong knowledge of practice management principles

Excellent leadership and decision-making skills

Strong technical ability with working knowledge of MS Servers, SANs, Network Infrastructure Strong knowledge of:

Active Directory user and group maintenance tasks VOIP phone systems (Zoom Phone experience a plus)

Experience with Powershell and/or other scripting/automation techniques is preferred.
** Qualifications** –At least 5 years of progressively responsible work experience in technology support

Healthcare related experience a plus
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