Business Support Officer; Housing

JOB TITLE: Business Support Officer (Housing)
LOCATION: Ealing, West London - Hybrid working (2 days office / 3 days remote)
PAY RATE: 20.96 PAYE / 27.89 Umbrella per hour
START DATE: ASAP
DURATION: 3-month initial contract

Hours: Mon-Fri, 35 hours
IR35 STATUS: Inside

Are you passionate about making a difference for residents and supporting vulnerable households? We're looking for a Business Service Officer to join our Regeneration and Housing Directorate and play a key role in delivering high-quality housing services.

About the Role

As a Business Service Officer, you will:

• Manage day-to-day placements of homeless households into emergency temporary accommodation (TA).
• Liaise with landlords and TA providers, negotiating rent and ensuring compliance with council policies.
• Support vulnerable customers through housing benefit and tenancy sign-up processes.
• Provide advice on housing options, benefits, and signpost to employment and training services.
• Deliver comprehensive administrative support to ensure smooth business operations across the Housing Department.

What We're Looking For:

Candidates will need to have the following experience:

• Experience working within Homelessness or a Housing Association.
• Ability to communicate effectively by phone as well as in writing.
• Ability to develop, maintain and monitor paper and electronic information, record and filing systems, including scanning, photocopying, and indexing a library of key documents and publications.

In addition, you should have:

• Strong administrative skills and ability to work in a regulatory or large office environment.
• Excellent negotiation and organisational skills.
• Good numeracy and IT skills, including proficiency in MS Office.
• Minimum NVQ Level 2 in Business Administration or Housing (or equivalent experience).

This role requires flexibility, including occasional early mornings, evenings, and weekends.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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