Assistant Manager

The Body Shop was founded in 1976 by Anita Roddick with the vision that business could be a force for good. Over 40 years later, we are proud to pioneer cruelty‑free beauty every step of the way. We are the original ethical beauty brand and are committed to empowering people and enriching our planet. We keep it real in everything we do, from iconic window posters to vegetarian products and infamous campaigns.

We are never afraid to stand up and speak the truth, and we like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. We are fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who is not afraid to mix things up.

With your high levels of enthusiasm for our brand and belief in the way we do business, you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.

As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the store manager. You will oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor. You are expected to lead and drive a customer‑focused store experience each day, helping to develop consumer loyalty and awareness to build The Body Shop brand.

Retail‑related beauty expertise is highly desirable. You should be able to learn and use internal systems, analyse performance, and help manage the commercial side of the store. In the ever‑changing world of retail, you must monitor and manage change, control and meet sales/performance targets, and have full knowledge of the beauty market, our competitors, and a passion for our products.

Our people are at the heart of everything we do. You should be a team player, able to assist the Store Manager and quickly resolve issues. We are looking for flexible and responsible role models capable of attracting, retaining and growing people who reflect the brand.

• Experience working within a customer service and/or beauty environment with both sales and service targets
• Working knowledge of shop operation processes
• Demonstrated success in driving sales by leading and motivating a team
• The ability to solve problems in a timely manner
• Work flexible hours, including holidays, nights and weekends to meet the needs of the business
• Good IT Skills
• Ability to demonstrate outstanding communication and operational skills
• Flexibility to work across Sunday to Saturday is required

• Collaborative Skills
• Commerciality
• Leadership
• Personal Conduct