Digital Learning Specialist

Location:

Chicken HQ Ealing / Hybrid

Popeyes UK is growing fast, with big ambitions across the UK and Ireland. As we scale, we’re investing in how we develop our people – creating engaging, accessible and high-impact learning experiences that support performance in our restaurants and at Chicken HQ.

We’re looking for a Digital Learning Specialist to join our People team. This is a hands‑on role where you’ll design, build and manage digital learning experiences while owning the day-to-day administration and optimisation of Popeyes University (our LMS). You’ll play a key role in ensuring our teams have simple, practical and engaging learning that supports operational excellence and career growth.

Working closely with L&D, Operations and People partners, you’ll translate business needs into high-quality digital learning solutions, ensuring learning is easy to access, simple to use and aligned to our brand, standards and culture.

• Design, build and maintain engaging digital learning content including e-learning modules, blended learning assets, videos, guides and digital resources
• Own day‑to‑day administration of Popeyes University (LMS), managing content, users, reporting and system accuracy
• Create and maintain structured digital learning pathways for onboarding, role training and compliance
• Ensure mandatory training is clearly tracked, reported and audit‑ready
• Partner with L&D and Operations to transform face‑to‑face training into scalable digital solutions
• Use engagement data, completion metrics and feedback to continuously improve learning effectiveness
• Provide LMS support and guidance to managers and team members across the business

• Experience creating digital learning or e-learning content
• Experience administering or supporting an LMS (Mapal experience desirable)
• Experience working in a multi-site, operational environment (QSR, retail or hospitality desirable)
• Strong understanding of learning design principles
• Ability to manage multiple projects and work at pace
• Strong attention to detail and organisational skills
• Confident communicator who can work cross‑functionally
• Creative, learner-focused and comfortable using data to inform decisions

• Competitive salary
• Private healthcare + Life assurance
• 33 days holiday (including bank holidays) + your birthday off
• Career development and progression opportunities
• Access to wellbeing and lifestyle benefits through our platform
• Cycle to work scheme and gym discounts

At Popeyes, everyone counts. Inclusivity and respect sit at the heart of who we are, and we strive to create a place where everyone can be their true self. That’s why we assess each application on the aptitude to do the job – and nothing else.