Guest Services Host at Wisconsin - LTE

Position: Guest Services Host at Old World Wisconsin - LTE
Position Summary

Old World Wisconsin is a 600-acre outdoor living history museum located in Eagle, Wisconsin. Guests explore homes, farms, and businesses that come from across Wisconsin, exploring stories of place and perseverance from the 1840s to the 1930s. With a focus on hands exploration and immersive spaces, OWW is a celebrated destination for families and friends making new memories, sharing stories, and connecting to Wisconsin's past as they get inspired for their own futures.

Staff work in historic indoor and outdoor spaces in the beauty of the Kettle Moraine State Forest to bring history to life for tens of thousands of guests each summer.

The individual in this position is responsible for welcoming guests to Old World Wisconsin, facilitating ticket sales, conveying the daily Old World Wisconsin experience, selling museum memberships, and conducting retail transactions.

This position provides welcoming, high quality customer service in alignment with the Mission of WHS and the Vision of Old World Wisconsin. This employee must work well in a fast-paced environment, have experience with point of sales systems, and have a passion for creative, guest-focused service.

Specific duties and responsibilities include, but are not limited to:

* Greet and welcome museum guests; provide prompt assistance and anticipate needs

* Provide clear information relating to the museum experience (including site logistics and suggestions for what to see and do)

* Become well-versed in museum mission and philosophy

* Become familiar with retail merchandise, including seasonal offerings

* Think on your feet to ensure positive and useful guest interactions that make the start and end of every OWW visit the best it can be

* Direct guests, in person or via phone, to the appropriate person/party as needed

* Maintain personal appearance according to museum standards and wear museum approved uniforms

* Ensure guests are properly charged, appropriately ticketed, and are confident in their next steps before leaving admission area

* Keep all ticketing materials organized and stocked

Schedule:

Two to five days per week within the hours of 9:15 a.m.

- 5:30 p.m. Weekend hours required.

Salary Information

Pay is $15.00 per hour with a weekend differential of 80 cents per hour. This classification is in schedule and class 18-00.

Please note this is a Limited Term Employment position so it does not include paid time off or benefits upon hire.

Job Details

A criminal background check will be conducted by WHS prior to an offer of employment to determine if the circumstances of any conviction may be related to the job.

This is a Limited Term Employment (LTE) position and limited to 1,039 hours. This position will be part time and average 20 - 30 hours per week.

Wisconsin residency is required for Limited Term Employment positions.

Limited Term Employment (LTE) positions are not civil service classified positions, do not give any rights to permanent civil service classified positions and do not lead to permanent status.

WHS does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Qualifications

* Excellent communication skills, with groups and one-on-one

* Ability to work with diverse audiences and team members to realize exceptional service

* High level of organization and attentive to schedules and deadlines

* Ability to record and manage information using computer technology

* Ability to work independently with minimal supervision

* Ability to solve problems and handle multiple tasks in a fast-paced environment

* Maintains a hardworking, positive attitude

* Ability to work in a semi-outdoor setting and varying weather conditions

* Ability to move with groups out on site, as needed, distances of ~ 1/4 miles

How To Apply

Apply online!

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Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process.

We are an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

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Final date to receive applications

Applications will be accepted until the position is filled.