Membership Concierge III

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Position Summary

The Membership Concierge III delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time to prospective members, assist with the buying experience and directly contribute to the achievement of club acquisition and retention goals. This position serves as a leader on the Concierge Team, sharing expertise and modeling behaviors which drive a culture of service.

Enjoy a fun and healthy work environment while building value‑based relationships that increase brand loyalty and support members in achieving their healthy lifestyle goals.

• Facilitate check‑in process for members and guests entering the club.
• Monitor, handle, and delegate incoming phone calls from members and guests.
• Maintain updated knowledge to appropriately educate all members and guests about club programming, events, pricing, and policies.
• Proactively build relationships with members and guests, regularly creating over‑the‑top service experiences.
• Assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
• Function as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member.
• Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions and ensure customer satisfaction.
• Customize the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers’ interests and needs.
• Communicate with members and prospective members via email or phone in a manner aligned with the brand.
• Complete administrative duties, club paperwork and cash drawer reconciliation.

• High school graduate or equivalent.
• Minimum of 1 year of customer service experience.
• Minimum of 1 year of sales experience.
• Completion of Membership Sales Certification within 60 days of hire.
• Completion of Retention Specialist Certification within 60 days of hire.

• Bachelor’s degree in Hospitality or related field.
• Fitness industry knowledge.

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.