Electrical Service Manager

OVERVIEW

The Electrical Service Manager manages customer relationships in the service department, supervising service technicians and taking accountability for required profit goals.

$120,000 - $140,000 annually, depending on experience.

• Maintain open communication lines with all working relationships.
• Follow up to ensure items for which the job is accountable for are performed.
• Earn and maintain customer's trust.
• Uphold the core values of the organization.
• Work well with others to accomplish the mission of the organization and of the job.

• Manage and direct the work performance of service technicians, project engineers, and service supervisors.
• Evaluate performance of Service Technicians.
• Make recommendations on hiring, disciplining, and terminating employees.
• Enforce the WO process is being implemented by all employees.

• Manage the "Customer Relationship" as the primary customer contact.
• Work with assigned clients to meet their needs.
• Leverage existing customer relationships to generate sales and develop constant presence accounts.

• Monitor and enforce Encore Electric, Inc. safety policies.
• Uphold the Service Pledge.
• Ensure Energized Work is performed within Encore guidelines in coordination with the safety department.
• Determine manpower needs and move manpower between projects communicating with fellow managers to ensure staffing levels are adequate and manpower is shared.
• Manage projects assigned
  • Purchase material for projects not normally found on a service van.
  • Submittals.
  • Regulatory awareness.
  • Licensing.
  • Permitting.
  • Certified payroll.
• Project preplanning and prefabrication.
• Responsible for turnover of project to technician assigned.
• Manage the "quality" of the projects and installations assigned.
• Manage tools and equipment including tools assigned to van and those drawn from company tool inventory.
• Perform the duties of manager on call when assigned.

• Responsible for the training and development of field and office operational staff.
• Partner with Encore University to ensure training programs exist to deliver the necessary technical and professional skills to support our clients.

• Manage risk and commodity volatility in estimates and proposals.
• Understanding of cost-to-complete process and service financials, including:
  • Cash flow.
  • Collections.
  • Profitability of assigned projects.
  • Timely billing of completed projects.
  • Track individual service technician and work order performance.
  • Understanding of cost structure
    • Direct cost.
    • Indirect cost.
    • Overhead.

• The National Electrical Code.
• Encore Electric, Inc.’s preplanning and prefabrication methods.
• Problem solving.
• Tracking numbers and bits of data relevant to the work assignment.

• Soft skills and high emotional intelligence.
• Microsoft Office 365.
• Electrical Estimating.
• Establishing and maintaining effective working relationships with customers, vendors, consultants, management, and employees.
• Performing in situations with high expectations.
• Working on a team.
• Multitasking.
• Technical electrical skills.
• Electrical installation methods and procedures.
• Troubleshooting.
• Adapting to new and changing requirements, environments, and/or information.
• Estimating resources needed to complete required tasks.
• Managing people.
• Managing complex projects, breaking them down to their component levels.
• Using communication software.
• Business writing.
• Effective written and oral communication sufficient to be able to elicit and communicate information and achieve understanding.
• Organizing work to accomplish tasks.
• Prioritizing and reporting to meet job needs.
• Moving manpower.

• Driving.
• Sitting.
• Climbing.
• Lifting (up to 50 lbs).
• Standing.
• Stooping.
• Vision acuity (near and far).
• Walking.

• High School Diploma or equivalent is required while a degree in related field is preferred.
• 5 years of progressive experience in a fast-paced office management business environment is preferred.
• 5-10 years of electrical service experience is highly preferred.
• Journeyman Electrician’s License is required.

• Encore Electric provides…