Hotel, Trolley Driver
Job in
Eagle Pass, Maverick County, Texas, 78852, USA
Listing for:
Kickapoo Lucky Eagle Casino Hotel
Full Time
position
Listed on 2026-01-17
Job specializations:
-
Transportation
Transportation Logistics
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly
USD
60000.00
YEAR
Job Description & How to Apply Below
Reports To
Hotel Shift Manager
Job Summary The Trolley Driver is responsible for safely operating a trolley to transport internal and external guests along designated routes. The driver ensures passenger safety, provides excellent customer service, and represents KLECH and KTTT with professionalism.
Essential Functions
Ensure compliance with the applicable Tribal, Federal and other laws, gaming regulations, and Kickapoo Lucky Eagle Casino/Hotel policies and procedures.Ensure the highest possible standards of guest services by properly listening and responding to guest questions.Assist guests safely, promptly, and courteously with shuttle/trolley services from casino parking lots on property.Drive safely and announce all stops.Adhere to all traffic laws and safety regulations.Maintain a working knowledge of company facilities, special events, and promotions to be able to accurately answer questions for internal and external guests.Maintain knowledge of KLECH, tribal property, and local community to be able to accurately answer questions for internal and external guests.Immediately report all mechanical difficulties and maintenance needs of shuttles/trolleys to hotel leadership.Inspect trolleys/shuttles before and after use, verifying that everything is clean, and in good working condition.Report any and all accidents or injuries immediately to Hotel Management.Responsible for logging in/out radio, and trolley/shuttle keys before heading out to work site.Responsible for placing tip container in trolley/shuttle for tip use only.Responsible for complying and following KLECH Tip policies immediately at the end of each shift.Remain mobile to ensure all guests are safely commuted to and from the Casino and Hotel which includes the parking garage and RV Park.Demonstrate and promote KLECH core values.Manage and maintain security of confidential information entrusted to position.Attend and satisfactorily complete all required training as assigned.Monitor compliance with Federal SAR as needed.The essential functions listed above are not an all-inclusive list, but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by Hotel Management. Perform other duties as assigned.
Minimum Requirements and Qualifications
Minimum two (2) years’ experience working directly with people, such as in customer service or hospitality.Valid Driver’s license.Clean driving record and demonstrated driving experience.Strong knowledge of traffic laws, and safety protocols.Communication skills in English both written and oral. Spanish or other language skills a plus.Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
Skills and AbilitiesAbility to drive shuttle type vehicles with passengers on a daily basis.Ability to work independently with minimal supervision.Ability to maintain effective relationships with all team members.Ability to work under pressure in a fast paced environment.Ability to meet multiple deadlines and multitask.Strong critical thinking, analytical, and guest service skills.Positive attitude.Ability to perform basic arithmetic.Ability to define problems, collect data, establish facts, and draw conclusions.Ability to understand complex instructions and material.Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members of all levels.Maintain confidentiality.Follow and comply with established KLECH guest service programs.Exceptional guest service skills.Excellent interpersonal skills with demonstrated patience and tact.Maintain professional appearance and demeanor.Physical Demands
Ability to sit for extended periods and operate vehicle controls.Ability to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.Concentrate for prolonged periods.Close, distance, peripheral, and depth vision.Communicate effectively in person or using telecommunications equipment.Hand‑eye…
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