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Hotel, Trolley Driver

Job in Eagle Pass, Maverick County, Texas, 78852, USA
Listing for: Kickapoo Lucky Eagle Casino Hotel
Full Time position
Listed on 2026-01-17
Job specializations:
  • Transportation
    Transportation Logistics
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below

Reports To

Hotel Shift Manager

Job Summary

The Trolley Driver is responsible for safely operating a trolley to transport internal and external guests along designated routes. The driver ensures passenger safety, provides excellent customer service, and represents KLECH and KTTT with professionalism.

Essential Functions
  • Ensure compliance with the applicable Tribal, Federal and other laws, gaming regulations, and Kickapoo Lucky Eagle Casino/Hotel policies and procedures.
  • Ensure the highest possible standards of guest services by properly listening and responding to guest questions.
  • Assist guests safely, promptly, and courteously with shuttle/trolley services from casino parking lots on property.
  • Drive safely and announce all stops.
  • Adhere to all traffic laws and safety regulations.
  • Maintain a working knowledge of company facilities, special events, and promotions to be able to accurately answer questions for internal and external guests.
  • Maintain knowledge of KLECH, tribal property, and local community to be able to accurately answer questions for internal and external guests.
  • Immediately report all mechanical difficulties and maintenance needs of shuttles/trolleys to hotel leadership.
  • Inspect trolleys/shuttles before and after use, verifying that everything is clean, and in good working condition.
  • Report any and all accidents or injuries immediately to Hotel Management.
  • Responsible for logging in/out radio, and trolley/shuttle keys before heading out to work site.
  • Responsible for placing tip container in trolley/shuttle for tip use only.
  • Responsible for complying and following KLECH Tip policies immediately at the end of each shift.
  • Remain mobile to ensure all guests are safely commuted to and from the Casino and Hotel which includes the parking garage and RV Park.
  • Demonstrate and promote KLECH core values.
  • Manage and maintain security of confidential information entrusted to position.
  • Attend and satisfactorily complete all required training as assigned.
  • Monitor compliance with Federal SAR as needed.
  • The essential functions listed above are not an all-inclusive list, but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by Hotel Management. Perform other duties as assigned.

    Minimum Requirements and Qualifications
  • Minimum two (2) years’ experience working directly with people, such as in customer service or hospitality.
  • Valid Driver’s license.
  • Clean driving record and demonstrated driving experience.
  • Strong knowledge of traffic laws, and safety protocols.
  • Communication skills in English both written and oral. Spanish or other language skills a plus.
  • Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

    Skills and Abilities
  • Ability to drive shuttle type vehicles with passengers on a daily basis.
  • Ability to work independently with minimal supervision.
  • Ability to maintain effective relationships with all team members.
  • Ability to work under pressure in a fast paced environment.
  • Ability to meet multiple deadlines and multitask.
  • Strong critical thinking, analytical, and guest service skills.
  • Positive attitude.
  • Ability to perform basic arithmetic.
  • Ability to define problems, collect data, establish facts, and draw conclusions.
  • Ability to understand complex instructions and material.
  • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members of all levels.
  • Maintain confidentiality.
  • Follow and comply with established KLECH guest service programs.
  • Exceptional guest service skills.
  • Excellent interpersonal skills with demonstrated patience and tact.
  • Maintain professional appearance and demeanor.
  • Physical Demands
  • Ability to sit for extended periods and operate vehicle controls.
  • Ability to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
  • Concentrate for prolonged periods.
  • Close, distance, peripheral, and depth vision.
  • Communicate effectively in person or using telecommunications equipment.
  • Hand‑eye…
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