Server - Azul Restaurant

Reports To

Food & Beverage Shift Lead

The server provides an excellent dining experience to our diversified guests in various casino restaurants and food venues while maintaining extensive food and beverage knowledge and providing great guest service. While performing the duties of this position, the team member is required to have and maintain a positive demeanor and pleasant attitude towards all guests and team members.

• Ensure compliance with the applicable Tribal, Federal and other laws, gaming regulations and Kickapoo Lucky Eagle Casino Policies and Procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and employee concerns and questions.
• Greet guests at assigned stations.
• Answer menu questions posed by guests and offer food item recommendations.
• Maintain knowledge of the dining menu and any special items being offered.
• Observe guests, anticipate needs and complete all steps of service as assigned.
• Responsible for serving requested food and beverages to guests and ensure that supplies are properly maintained.
• Ensure ordered food items are picked up and served immediately upon availability.
• Ensure that utensils and dinnerware are properly stocked.
• Ensure that assigned stations are clean and organized.
• Wipe tables and seats with damped sanitized cloth and replace dirty tablecloths.
• Set and maintain tables with clean linens, condiments and silverware.
• Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
• Clean and polish counters, shelves, walls, furniture, and equipment in the food service areas and sweeps, mops or vacuums floors.
• Make coffee and fill dispensers.
• Provide quick, attentive, friendly and professional service to casino guests while communicating in a clear and concise manner.
• Periodically check on guests to ensure their service needs are met.
• Remove dirty dishes, silverware, cups, glasses, napkins and other items from tables without inconveniencing guests.
• Accurately record all sales in the point of sale system (POS) as required.
• Collect appropriate guest payment for food and beverage services as required.
• Ensure the quality and presentation of food items meet or exceed the expectations of the guest.
• When necessary, acts as a beverage server or cashier. When acting as a money handling team member, all requirements/job duties from a cashier/beverage server will apply. Must take out till from Cage, turn in till at end of shift. Must balance out and turn in any cash equivalent slips with balance sheet attached to the Revenue Audit box.
• Stock beverage station(s) (ice, juices, glassware, sugar packets, etc.) based on anticipated needs.
• Complete any cleaning and sanitation duties as assigned by management.
• Maintain a professional and tidy appearance at all times.
• Communicate in a positive, respectful manner to both internal and external guests.
• Build and maintain knowledge of food and beverage offerings to accurately answer
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.

• High School Diploma or GED, preferred.
• Must be able to obtain and maintain a current TABC (seller/server) Certification.
• Restaurant/Server experience, preferred.
• Gaming industry experience, preferred.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Qualified Kickapoo Traditional Tribe of Texas Members…