Critical Operations Supervisor

Overview

The Supervisor, Critical Operations is responsible for the supervision, tactical execution, installation, repair, and maintenance of electrical, mechanical, FLS, plumbing/piping equipment, machinery, and controls located in the interior and exterior of the building. This role coordinates and integrates all aspects of electrical, mechanical, and plumbing maintenance, maintenance contracting for service to critical equipment, planning for capital equipment replacement, and new construction, with direct responsibility for the tactical deployment of the Critical Operations Team.

The role also assists customers on the Data Center floor with their requests, assists with customer installs, and other customer-related projects. This role has team leadership responsibilities including development, on-the-job training, coaching, mentoring, and staffing assistance.

This role requires work hours to support a 7x24x365 data center environment and is not eligible for remote or hybrid work.

• Establish, implement, and maintain facility policies, procedures, and organizational structure within the boundaries set by management and corporate policy while ensuring no conflicts with federal, state, and local regulations.
• Develop emergency response planning, response management, and reporting for incident and emergency situations across electrical, mechanical, controls, and plumbing systems.
• Lead, organize, maintain, monitor, and perform preventive maintenance on equipment including refrigeration, heat exchangers, HVAC, electrical, emergency backup, and hot water systems.
• Oversee work orders for preventive and corrective maintenance on critical systems and the building structure; order and budget necessary parts and supervise work to complete maintenance and perform necessary repairs.
• Facilitate Data Center space and cable plant design, implementation, and maintenance.
• Ensure all incidents and work orders are complete, updated, and resolved in a timely manner.
• Lead the response to emergency situations (fire, evacuation, equipment failure, etc.) and customer concerns.
• Confer with subject matter experts to resolve operational problems, develop and approve operational procedures, and approve major estimates.
• Comply with policy for safe storage, usage, and disposal of hazardous materials.
• Supervise the team to maintain a clean, organized, and safe workplace.
• Provide updates and reporting to the Critical Operations Manager and Site Director.
• Stand-in for the Critical Operations Manager as needed.
• Supervise, train, develop, mentor, and coach Critical Operations Technicians.
• Set performance goals for direct reports, monitor progress, and lead efforts to enhance professional development and team success.
• Ensure all customer requests are completed and resolved in a timely manner.

• Four or more years of workplace or relevant industry experience.
• Previous direct or indirect people leadership experience.

• Six or more years of workplace or relevant industry experience.
• Previous people leadership experience in a data center environment.

• Excellent people skills with the ability to interface with all levels of the organization.
• Exceptional customer service.
• Ability to analyze the operation of various systems, determine causes of problems, and take corrective action as required.
• Ability to manage complex situations during off-management hours as a single point of contact.
• Strong written, verbal, and interpersonal skills.
• Ability to function effectively in a team environment.
• Willingness and ability to acquire and apply job-related knowledge within set guidelines and expectations.
• Physical ability to perform duties that may include typing, standing, walking, pushing, pulling, bending, reaching, and lifting (10–50 lbs regularly; heavier weights with assistance).

This role is eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays and paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program; and other company benefits.

This role may be bonus eligible.

QTS conforms to all laws and regulations concerning equal employment opportunities and affirmative action. We encourage women, minorities, individuals with disabilities, and veterans to apply. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information, family and medical leave, protected veteran status, or any other characteristic protected by law.

Retaliation against individuals who file complaints is prohibited.

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