Operations Manager - Delivery & B2B Logistics

Position: Operations Manager - Home Delivery & B2B Logistics

Operations Manager – Home Delivery & B2B Logistics

Join to apply for the Operations Manager – Home Delivery & B2B Logistics role at Asian Rehabilitation Service, Inc.

About Us

Data Trec/ACS Logistics is a 40+ year commercial moving and logistics company based in Minnesota, specializing in pharmaceutical distribution, international freight forwarding, data center relocations, and home delivery services. We’re known for building long‑term partnerships through relationship‑driven service and operational excellence.

Key Responsibilities Customer & Account Management

• Manage key client relationships across pharmaceutical, freight forwarding, and home delivery accounts
• Handle complex quote development and project pricing (>$50k logistics projects)
• Serve as primary contact for operational coordination with major healthcare and retail pharmacy clients
• Navigate customer transitions and relationship handoffs

Operations Coordination

• Oversee daily logistics operations across multiple service lines
• Coordinate with ops staff (drivers, warehouse, freight team) on project execution
• Manage pharmaceutical distribution operations including DSCSA compliance and state licensing requirements
• Handle international freight forwarding and customs coordination
• Oversee data center relocations and specialized logistics projects

Strategic & Administrative

• Prepare board presentations and operational reporting
• Participate in business development for pharmaceutical expansion (340B programs, 3PL operations)
• Lead hiring and team development initiatives
• Manage logistics software platforms (Dispatch Track, Grasshopper, CSA World Track)
• Handle workforce planning and staffing analysis across operations team

Problem Solving

• Deal with the unexpected – missed deliveries, customer issues, operational challenges
• Make quick decisions that balance customer needs with operational reality
• Create and improve operational processes and documentation
• Other duties as assigned

Required Qualifications

• 5+ years in logistics, supply chain, or operations management
• Experience managing complex B2B customer relationships
• Proven ability to coordinate multiple projects and priorities simultaneously
• Strong verbal and written communication skills – talk to warehouse staff to C‑suite executives
• Comfortable with logistics software and operational systems

Preferred Experience

• Pharmaceutical distribution or regulated industry experience
• Knowledge of freight forwarding and international logistics
• Experience with compliance requirements (DSCSA, customs, state licensing)
• Background in home delivery or last‑mile logistics

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Life insurance and disability coverage
• Paid time off and holidays
• Career development and growth opportunities

Physical/Mental Demands

• Ability to sit, stand, walk, reach, bend, stoop, stretch, lift, push, transport, talk, and hear; lift up to 25 pounds
• Manual dexterity and visual acuity for normal office equipment (computer, telephone, copier)

Environmental/Working Conditions

• Indoor office environment with frequent contact with customers, vendors, employees, and the public

About ACS Logistics Holdings

We are a fast‑growing logistics and transportation company with three different areas of business. Anderson Cargo Services specializes in managing freight and custom shipping solutions. Allegro Home Delivery specializes in nationwide home deliveries of large‑scale items, focusing on the middle and final mile home delivery market. Data Trec offers data center relocations and provides safe, secure, high‑speed transportation services and logistics for data center enterprise equipment.

Allegro Home Delivery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.

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