Guest Relations Coordinator - Cascade Bay Waterpark

Overview

Salary: $20.92 hourly

Location:

Cascade Bay

Job Type: Seasonal/Temporary

Job Number: .3

Department:
Parks and Recreation

Division:
Cascade Bay

Opening Date: 02/03/2026

Closing Date: 4/1/2026 11:59 PM Central

FLSA:
Non-Exempt

Website:

Employer:

City of Eagan

Guest Relations Coordinators – Summer 2026 Leadership

Pay: $20.92 per hour

Seasonal, Part-Time, Not Benefit Eligible

The City of Eagan is hiring Guest Relations Coordinators for Cascade Bay Waterpark. Spend your summer at the region’s largest outdoor municipal waterpark assisting with staff training and management, facility and patron safety, and guest relations.

Start date mid-May; end date late August or early September (some flexibility). Scheduled shifts include days, evenings, weekends, and holidays (approximately 36 hours/week). Cascade Bay is an outdoor facility, requiring work in all types of weather conditions.

Website:

• Provide high quality customer service and create a positive experience for guests and team members
• Supervise Guest Relations crew members and team leaders
• Foster a culture of safety, fun, learning, growth-mindset, and teamwork
• Assist with pre-season staff trainings and weekly in-service trainings
• Assist with staff scheduling, sub requests, and daily opening or closing duties
• Mentor and coach staff who need additional training or behavior redirection
• Complete mid/post season evaluations of Guest Relations staff
• Follow Cascade Bay policies and procedures
• Make decisions to reduce staff due to low attendance, weather, etc.
• Accurately report staff attendance and facility attendance, and maintain accurate inventory records of concessions and merchandise items
• Accurately count money drawers and receipts and maintain point-of-sale transaction records
• Assist in ordering concessions and merchandise items
• Act as a liaison between the facility and groups and/or birthday parties
• Prioritize guest and staff safety, including maintaining OSHA and MDH safety standards
• Perform light maintenance and cleaning including, but not limited to event set-ups, trash removal, cleaning floors, tables and equipment, and restocking inventory
• Participate in pre-season leadership trainings and planning, and meetings with other supervisory staff
• Assist with end-of-season duties and complete post-season reports
• Perform other duties as assigned

What is needed to apply for this job?

• 18 years of age or older
• Valid Driver’s License
• High school diploma or equivalent
• Two (2) years of customer service experience OR One (1) year of work experience in an aquatic, recreation, or customer service leadership position

• Completion of at least one year of college coursework or equivalent experience
• Experience working with the public while supervising facilities, activities, and programs effectively
• Previous work experience supervising employees and/or volunteers
• Experience working with cash registers, admissions, general merchandise, food preparation, and cash deposit procedures
• Current Red Cross CPR/AED and First Aid Certification or ability to acquire prior to start of the season
• Ability to lift and move 50 pounds

The work environment is both indoors and outdoors and can involve contact with variable weather. The employee will be required to work in all weather conditions experienced in Eagan during May–September. Weather conditions may include temperatures from
-30°F to 100°F, heat indexes to 110°F, rain, snow, sleet, wind, etc.

Flexible hours; 20-30+ hours per week. Shifts may include early morning, daytime, evening, nights, weekends, and holidays. Positions available mid-May through early September.

The City of Eagan is an Equal Opportunity Employer. This position is not eligible for benefits. PERA information and retiree notes are included as part of the compensation statement.

As a public employee with the City of Eagan, you may become eligible to participate in the Minnesota Public Employees Retirement Association (PERA). For more information on MN PERA pension or to determine eligibility, visit mnpera.org. If you are a retiree currently receiving PERA pension…