Tire and Battery Service Advisor

Position Summary

The hourly wage range for this position is $20.00 to $27.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed.

Multiple premiums may apply if applicable criteria are met.

Be a Team Member collaborates with team members to fulfil sales and service requests, educating other associates on tools, tasks, resources and mentor new technicians, communicating and developing interpersonal skills for providing safe and efficient customer service. Be an Expert demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications and seasonality, and demonstrates knowledge of Point of Sale systems, phone and in‑person selling techniques.

Be a Techie leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement, utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training, adapting to new tools and encouraging others to use them. Be an Owner communicates equipment, tools and supplies needs to TBC Lead, tracks and monitors returns and special orders, operates cash registers, processes transactions, works hand‑son in the physical area, maintains accurate inventory, audits safety and compliance standards, reports TBC complaints, safety hazards and problems with products, services and work areas, completes paperwork logs and other required documentation, ensures merchandise is packaged, labeled and stored in accordance with company policies and procedures, identifies member needs, assists members with purchasing decisions and resolves issues and concerns.

Be a Talent Ambassador is a brand advocate by valuing the members’ experience in the TBC area, models high‑quality service and products, develops influencing and inspiring others to work in a style that is respectful, supportive and team‑oriented, understands roadblocks and assists in training team members. Complies with company policies, procedures and standards of ethics and integrity by implementing action plans using the Open Door Policy and applying them in executing business processes and practices.

Completes work assignments and priorities by using policies, data and resources, collaborates with managers, coworkers, customers and other business partners, identifies priorities, deadlines and expectations, carries out tasks, communicates progress and information, determines and recommends ways to address improvement opportunities and adapts to and learns from change, difficulties and feedback. Respects the individual by embracing differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, helps attract the best talent.

Works as a team, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence. Strengthens the team by helping develop and mentor others, recognizes others’ contributions and accomplishments. Act with integrity by maintaining and promoting the highest standards of integrity, ethics and compliance, modeling the Walmart values to support and foster our culture, holding oneself and others accountable, supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us.

Act with integrity by acting in a self‑less manner and being consistently humble, self‑aware, honest, fair and transparent. Serve our customers and members delivers results while putting the customer first. Serves our customers and members by making decisions based on reliable information, balancing short and long‑term priorities and…