Store Director

Job Description

Saks OFF 5TH is the premier destination for luxury off‑price fashion. In our approximately 100 stores in the U.S. and Canada, and online, at , we offer a compelling assortment of high‑end designers and everyday favorites at the best prices.

We prioritize a digital‑first operating model focused on delivering a superior customer experience. We lead with the customer, empower our team and drive accountability within the business. We welcome creativity and embrace individuality and think that fashion is the ultimate form of self‑expression. Saks OFF 5TH is part of Saks Global’s portfolio of top luxury retail brands and real‑estate assets.

As the Store Director, you will set the strategic vision and lead all aspects of store operations to achieve financial targets, deliver an elevated customer experience, and drive a culture of performance and inclusion. You will use key business insights and KPIs to inform strategy, optimize resources, and empower your leadership team to deliver results. By modeling connected coaching, building a high‑performing and collaborative team, and maintaining operational excellence, you will shape a store environment that reflects our brand values, develops talent, and exceeds customer expectations.

• Analyze key KPIs to identify business trends, adjust store strategy and resources to drive sales and profit.
• Manage expense controllables to deliver 4‑wall EBITDA including payroll, Saks Credit, supply ordering, and gross margin.
• Cascade goals and priorities to leadership team and store associates.
• Identify and find solutions to help break barriers to hit targets and goals.
• Utilize, implement, and role‑model connected coaching techniques with team members.
• Establish clear expectations and consistently drive accountability across the leadership team to ensure strong performance and results.
• Create a strong selling and service culture that enhances customer experience.
• Encourage associates to share ideas to promote a high‑performance culture.
• Foster a collaborative, inclusive environment where all team members feel valued.
• Ensure new hires and promotions are thoughtfully onboarded to feel connected, supported, and set up for success.
• Identify and develop a robust and inclusive succession plan for all key store roles.
• Maintain brand standard of operational excellence across all aspects of the business.
• Ensure consistent execution of brand presentation by leveraging all available tools, staying current on visual direction, and identifying opportunities to elevate in‑store experiences.
• Manage daily compliance with company policies and procedures by actively using Storeforce to communicate, track, and sign off on tasks.
• Own the execution of the inventory process within the store, ensuring accurate preparation, timely completion and adherence to all standards during bi‑annual counts.
• Acquire industry knowledge and share learnings with Market Manager.
• Develop and communicate a clear vision, aligning store strategies with company goals to drive growth and profitability.
• Build a strong network by acting with customer and business needs in mind.
• Leverage networks to enhance collaboration, influence outcomes and drive business results.
• Guide the store team through change by modeling a positive mindset, clearly communicating updates, and helping associates adapt to new processes and priorities.

• Proven ability to lead a large, diverse team in a fast‑paced retail environment.
• Strong business acumen with experience managing P&L, payroll, and controllable expenses.
• Track record of using data and KPIs to inform strategy and drive business performance.
• Skilled in coaching, talent development, and succession planning.
• Demonstrated ability to build inclusive, high‑performing team cultures.
• Experience in visual merchandising and operational excellence.
• Confident decision‑maker with the ability to lead through change.
• Exceptional communication, collaboration, and leadership skills.
• Passion for customer experience and ability to create a service‑first culture.
• Flexibility to work evenings, weekends and public holidays.

Opportunity…