Sales Associate-ANN

Overview

About Us:

Drives revenue by providing clients exceptional services through relationship building, sharing style/product information, and presenting a clean, and a safe well-maintained store environment. Consistently achieves individual goals, which support store goals.

• Embraces our values & sets an example through his/her behaviors
• Responsible for compliance with all ANN INC. practices and procedures
• Additional responsibilities as assigned by the Store Manager, Co-Manager, and Sales Leads
• Revenue Generation: Consistently meets or exceeds divisional, store, and individual financial and credit goals while contributing to the store’s overall goals
• Client
  
  Experience:
  
  Provides excellent client service by anticipating the client’s needs, exceeding expectations, and adhering to ANN INC. service experience standards
• Acknowledges, interacts and builds relationships with clients, creates client loyalty and has the ability to multi-task while servicing internal and external clients
• Addresses client concerns, coming to resolution when possible, and involving management where appropriate
• Portrays a gracious, friendly, energetic and engaging manner and is at all times respectful and professional
• Takes ownership, solicits and incorporates feedback for professional growth and development – Consistently receives positive, unsolicited client feedback
• Communicates effectively with store management, store team, and external clients in person, through written correspondence and over the phone
• Builds collaborative and productive relationships by sharing ideas, treats others fairly, with respect, and values differences
• Embraces our values and behaviors and inspires team by leading by example through his/her words and actions – Supports an environment of learning and trust by acting as a positive role model
• Is responsible for compliance with all Company policies, practices and procedures and all federal, state and local laws

• Completes opening/closing procedures and tasks with a client focus (e.g., replenishing merchandise; recovering the store and styling rooms; processing shipment; packaging and merchandising moves; marketing updates; price changes)
• Meets merchandise processing standards and maintains an organized and accessible work area
• Adheres to Loss Prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect company assets
• Maintains a safe work environment and reports any potential hazards to store management
• Participates and assists in the preparation for the stores’ inventory
• Reports to work as scheduled; records time worked accurately by using the company’s Time and Attendance system; remains flexible to the needs of the business
• Follows all operational guidelines, processes, and procedures
• Reviews Bulletin Boards daily

• Demonstrates a desire and ability to be learner responsible and navigates the company learning systems
• Performs register transactions quickly and efficiently (sales, returns, exchanges, payments)
• Proficient in using systems to locate product for clients and process transactions accurately
• Operates phone with proper greeting, and handles calls as appropriate
• Operates and understands the functions of required devices

• Understands and articulates the Company’s brand positioning, current marketing initiatives, promotions, and lifestyle concepts to clients
• Lives the company purpose, values & behaviors in all interactions
• Participates in and attends Store Meetings
• Uses education tools to build product and styling knowledge with peers
• Embraces fashion, understands current market trends and expresses them using company interpretations; adheres to dress code
• Packages and wraps client purchases according to standards

• Client Service: functions as a role model; prioritizes the client and builds a loyal client base
• Follow Directions: prioritizes and meets deadlines with minimal supervision
• Merchandising: knowledge of visual standards and ability to implement them
• Communication: communicates effectively with clients, management, partners, and staff
• Accuracy: handles cash and provides change…