Ember & Ice Server, On-Call

Location

A substantial part of the 200‑acre Viking Lakes mixed‑use development, this destination is home to the Minnesota Vikings headquarters, Twin Cities Orthopedics Performance Center and TCO Stadium. The location is easily accessible from downtown Minneapolis and St. Paul, the Mall of America and the airport, with additional uses for the planned development to include corporate offices, retail, restaurants and entertainment. The 320‑room luxury hotel features more than 35,000 square feet of indoor and outdoor meeting and pre‑function space, including a 7,500‑square‑foot ballroom, a 4,410‑square‑foot event center and six two‑story hospitality lounges for groups and meeting planners to utilize.

From small board meetings to large galas and Sunday football tailgates, the Omni Viking Lakes Hotel accommodates groups of all sizes with robust meetings offerings, multiple food and beverage venues, a signature spa and state‑of‑the‑art fitness facilities.

Omni Viking Lakes Hotel is seeking an Outlet Server
. This team member is responsible for courteously waiting on and serving the guests of the hotel, delivering extraordinary customer service in accordance with Omni standards.

Omni Hotels has been named one of the "Best‑Led Companies of 2024" by Glassdoor.

Salary for this position starts at: $1 1 .41 /hour plus gratuities
. Omni Viking Lakes Hotel reserves the right to pay more or less than listed compensation based on factors not related to sex or race. Part Time Associates at Omni Viking Lakes are entitled to elect the following benefits:
Dental, Vision and other healthcare benefits.

Additional associate benefits offered include discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

• Provide outstanding service to restaurant guests in a friendly and professional manner, following proper steps of service standards.
• Support new Omni Safe and Clean protocols throughout the spa to support Omni's Covid‑19 related sanitation protocols.
• Maintain complete knowledge of food and beverage offerings, including wine service.
• Have complete understanding of floor plan, table numbers, and seat numbers.
• Deliver food to correct tables according to ticket, floor plan, and seat numbers.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Take food and beverage orders and upsell as often as possible.
• Tend to all needs of the guest during their visit to the restaurant.
• Be familiar with and adhere to all liquor liability laws.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs, and special requests.
• Send orders using MICROS system, present accurate check to guest and process payment.
• Complete station set‑up and breakdown/side‑work, including:
• Ensure salt and pepper, and sugar caddies are always full.
• Polish and clean all water glassware in assigned station during each shift.
• Maintain tabletop items and fold napkins according to specified standards.
• Bus tables whenever needed due to circumstances. Dust all tables to include table legs.
• Alert the manager immediately if a member or guest has a suggestion, complaint, or issue.
• Maintain cleanliness of the restaurant.
• Assist in the orientation and training of new associates.
• Assist in seating guests and answering phones for restaurant and room service as needed.
• Cross train among other food and beverage outlets as needed.
• Maintain knowledge of the property and its amenities.
• Ensure all products are within date and using the FIFO method of storage.
• Report to the restaurant Supervisor or management any need for housekeeping and/or repairs of restaurant space or equipment.
• Be able to set tables to specifications and carry trays.
• Attend department meetings and other required company training.
• Perform any other duties as assigned by management.

• Must be at a minimum of 18 years old.
• Two years serving experience.
• Previous serving and guest service experience required; upscale hotel or resort experience strongly preferred.
• Must have and maintain current TIPS, Serv Safe or equivalent alcohol training.
• MICROS…