Production Account Coordinator

We are hiring a Production Account Coordinator for our Core Publishing Solutions team. This Production Account Coordinator plans the materials and production processes required for production orders for assigned group of products.

In this opportunity as a Production Account Coordinator
, you will:

• Interpret and evaluate information to identify customer-specific requirements for finished good production order.
• Determine lot sizes for both general shipment and replenishment orders.
• Determine optimal processing of production orders.
• Create and release production orders to communicate all details necessary to ensure accurate production.
• Monitor production orders created through production planning process to ensure quality.
• Monitor and respond to reports.
• Production Coordination.
• Understand customer’s service and quality expectations. Work with Account Representative or supervisor to educate manufacturing staff on customer requirements to ensure we exceed customers’ expectations.
• Monitor schedules, proactively anticipating the needs of the customer in providing information quickly and accurately. Take ownership of the job through the plant and proactively communicate all issues and information (changes in production plans, quality issues, etc.) regarding the product to the Account Representative on a timely basis.
• Maintain status of all jobs currently in process or in the future. Ensure that dates are updated in SAP on a timely basis.
• Ensure critical project milestones are tracked and communicated to the scheduling team in order to achieve customer ship dates.
• Coordinate timely delivery of all required components to the appropriate department. Communicate special requirements of the job to appropriate personnel within the plant.
• Coordinate delivery of all samples, proofs or other items to the customer as per service agreements or special requests.
• Coordinate and organize any special packaging, handling and shipping requirements from customers to insure product is delivered on time and in excellent condition.
• Support other production needs as requested (e.g., flex labor needs).
• Maintain libraries.

You’re a fit for the role of Production Account Coordinator if your background includes:

• Possess a High School Diploma/GED or higher.
• 2+ years' relevant experience
• Ability to read, interpret and explain documents such as safety rules, operating and maintenance instructions, and production orders
• Experience with Lean and continuous improvement
• Ability to work on a super tight deadline and fast-paced project timelines
• Good communication skills including experience sharing information across shifts and departments

#LI-CB1

• Compensation: 2nd shift differential of $4.00 per hour, 3rd shift differential of $5.00 per hour, and a bonus plan.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. We provide on-the-job coaching & learning, leadership capability development, Harvard Management Courses, key talent programs.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include 3 weeks vacation, 10 sick days, 9 company holidays, 3 floating days, uniform and laundry service, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and…