Operations and Facility Supervisor

Organizational Description

Dakota Woodlands is a nonprofit organization based in Eagan, MN. It is committed to providing a safe and supportive environment for families experiencing homelessness. Our mission is to empower individuals to achieve stability and independence through comprehensive support and compassionate care. We offer housing, resources, and programs designed to help families rebuild their lives and succeed. Clients at Dakota Woodlands receive nutritious meals, private bedrooms, personal care products, seasonal clothing, and opportunities to develop essential life skills through targeted case management and family goal planning, which enables their independent success.

The Operations & Facilities Supervisor is responsible for overseeing the day-to-day operations, facility management, and safety of the Dakota Woodlands building. Reporting to the Director of Operations, this role ensures the shelter operates safely, efficiently, and in alignment with organizational policies.

This position supervises the Front Desk Specialist, Overnight Client Support Specialists, and Facility Support Specialist, ensuring staff are trained, supported, and following operational procedures. The Operations & Facilities Supervisor helps coordinate facility upkeep, building security, operational logistics, and staff coverage across shifts.

Working in a family shelter environment, this role collaborates with multiple departments to maintain a safe, organized, and welcoming environment for clients, staff, and visitors.

Dakota Woodlands envisions a community where families in crisis receive the support they need to regain stability, achieve self‑sufficiency, and build a strong foundation for their future. Our mission is to empower families experiencing homelessness by providing shelter, supportive services, and access to community resources that promote long‑term stability.

Our core values guide our work and define our commitment to families:

• Compassion:
  Providing trauma‑informed, client‑centered care.
• Dignity:
  Respecting the strengths and potential of every family.
• Collaboration:
  
  Partnering internally and with the community to enhance services.
• Accountability:
  Upholding transparency, integrity, and high standards in service delivery.
• Innovation:
  Continuously improving to meet the evolving needs of families.

• Supervise and support the Front Desk Specialist, Overnight Client Support Specialists, and Facility Support Specialist to ensure consistent operations across all shifts.
• Provide onboarding, training, and ongoing coaching to staff on operational procedures, safety protocols, and facility expectations.
• Develop and manage staff schedules in coordination with the Director of Operations to ensure adequate operational coverage across shifts.
• Conduct regular check‑ins with staff to address operational challenges, reinforce expectations, and support professional development.
• Promote professionalism, accountability, and effective teamwork among operations staff.
• Address performance concerns and elevate staffing or disciplinary issues to the Director of Operations when appropriate.

• Oversee the day‑to‑day condition, safety, and functionality of the Dakota Woodlands facility.
• Conduct regular facility walkthroughs to ensure the building is clean, organized, and functioning properly.
• Identify facility maintenance needs and coordinate repair requests with vendors or contractors as directed by the Director of Operations.
• Ensure common areas, offices, and client spaces remain clean, safe, and operational.
• Monitor building systems including alarms, security systems, and operational equipment to ensure proper functioning.
• Assist with room turnovers, furniture assembly, equipment installation, painting, or simple facility projects.
• Assist the Director of Operations with preventive maintenance planning and facility improvement projects.
• Report facility risks or infrastructure concerns that could disrupt shelter operations.

• Ensure operational staff follow building safety…