Language Services Manager | Part-Time

About The Role

We are partnering with a leading nonprofit healthcare organization that serves millions of members across commercial, Medicare, and Medicaid health plans. Our client is deeply committed to health equity, culturally responsive care, and ensuring that every member—regardless of language proficiency—has access to accurate and meaningful health information.

Title
:
Language Services Manager
Location
:
Eagan, MN (Hybrid)
Job Type
:
Contract (9 Months)
Schedule: 20-25 hours per week
Compensation
: $/hr W2
Industry: Health Insurance

The Language Service Manager will oversee the organization’s language access program and shape its long-term strategy. This role leads translation, interpretation, and localization operations for medical and member-facing content while ensuring compliance with Health Equity Accreditation (HEA) standards and federal/state language access regulations.

• Establish and operationalize the organization’s centralized Language Services function.
• Develop, implement, and maintain enterprise-wide language strategies.
• Manage end-to-end translation, interpreting, and localization projects for medical and health-related content.
• Partner with medical experts and linguistic specialists to deliver high-quality, culturally accurate materials.
• Support enterprise compliance with Health Equity Accreditation language access requirements.
• Help design and implement strategies for meeting regulatory obligations for translation and interpreting services.
• Partner closely with medical, legal, compliance, customer service, and operations teams.
• Integrate language considerations into enterprise initiatives, especially for Limited English Proficient (LEP) members.
• Implement quality control processes to ensure consistency, accuracy, and regulatory alignment across all translated materials.
• Identify, evaluate, and manage external language service providers.
• Negotiate contracts, monitor performance, and ensure cost‑effective service delivery.
• Manage the Language Services budget and track spend.
• Promote cultural sensitivity and ensure content is tailored to diverse member groups, including during open enrollment.
• Stay current on best practices, technology, and emerging trends in the language‑services field.
• Implement improvements to enhance efficiency and service quality.
• Develop reporting frameworks to track key language metrics.
• Analyze data to assess performance and provide updates to leadership.
• Support and coordinate tasks for bilingual staff, including interpreters and translators.
• Provide guidance, mentoring, and feedback to enhance team effectiveness.

• 5+ years of professional experience in a related field (work, education, transferable skills, and military experience all considered).
• High school diploma or equivalent.
• Experience managing translation, interpreting, localization, or language‑access operations.
• Strong leadership ability and experience guiding teams of language professionals.
• Exceptional project management skills; ability to manage concurrent projects and deadlines.
• Proficiency with translation management systems, content management tools, and related software.
• Excellent communication skills with strong attention to detail, accuracy, and cultural appropriateness.
• Familiarity with international cultural dynamics and linguistic trends.
• Strong vendor management and negotiation skills.
• Analytical mindset with experience using data for decision‑making.
• Proven experience supporting healthcare project transitions and regulatory compliance.
• Knowledge of Medicare and Medicaid regulations relating to language access.
• Strong understanding of medical terminology and healthcare communications.

• Bachelor’s or Master’s degree in Linguistics, Translation, Communications, or a related field.
• Fluency in multiple languages.
• Professional certifications in translation, interpretation, or related disciplines.

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits

Summary:

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile‑friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!