Manager Program Management - Health Services

About Blue Cross And Blue Shield Of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing.

If you are ready to make a difference, join us.

Blue Cross and Blue Shield of Minnesota is seeking a Manager, Program Management to join our Health Services organization. This role will lead a team of Business Analysts, serving as the craft leader for the discipline across Health Services. The ideal candidate is passionate about developing talent and elevating the craft of business analysis through coaching, mentoring, and performance management.

As a craft leader, you will:
Drive excellence in business analysis practices and standards;
Foster a culture of continuous learning and skill development, particularly in analytics and product-focused capabilities;
Guide your team in delivering high-quality insights and solutions that support strategic initiatives;
Collaborate with leaders across Health Services to ensure alignment and impact.

This is an opportunity to shape the future of business analysis within a dynamic organization, empowering your team to grow and innovate while influencing enterprise-level outcomes.

• Drive the development and documentation of design, requirements and implementation required to support initiatives that align with strategic priorities.
• Develop relationships and partner with key resources, both internal and external, to collaborate on the design and ensure all market, member, and provider considerations are factored into the design.
• Drive business decision making process to ensure capabilities, systems and processes meet market expectations and that alternate approaches are vetted and explored.
• Manage related ongoing program management work to understand what is needed to recommend strategy and solutions, while influencing and steering others to accomplish that strategy across multiple complex programs.
• Ensure that appropriate metrics are chosen and that the appropriate measurement, data analysis and evaluation occur for each initiative.
• Develop and continually update program or project plans, timelines and deliverables while coordinating multiple sub-processes to expand and/or improve complex programs.
• Develop and implement a communication plan in conjunction with leadership and to support initiatives, including status and progress updates.
• Stay abreast of changes in the rapidly evolving health care marketplace.
• May perform other duties as assigned.

• 7+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
• 1 year of management experience, leading a team
• Demonstrated organizational relationship management skills.
• Ability to thrive in ambiguity.
• Strong critical thinking skills and problem solving/conflict resolution skills.
• Excellent written and verbal communication skills with strong facilitation, negotiation and presentation skills, adapting approach as needed.
• Attention to detail and time management skills.
• Self-motivated, ability to work independently, and demonstrated ability to work under tight time frames.
• Knowledge of the health care industry, payer business models, business segments and products.
• Proven ability to handle a variety of assignments in a fast paced and complex business environment.
• Proven ability to define problems, collect and analyze data, establish facts and draw valid conclusions.
• High school diploma (or equivalency) and legal authorization to work in the U.S.

• Bachelor’s degree in Business, Health Science or related field or Master’s degree in business, nursing, public health, health sciences, health promotion or related field.
• Significant experience with product management.
• Experience in process improvement.
• Content expertise in the…