Senior Operations Vendor Performance Analyst Eagan, MN

Senior Operations Vendor Performance Analyst

Location:

Hybrid | Eagan, Minnesota
• Career Area:
Procurement

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing.

If you are ready to make a difference, join us.

In this position, you will perform highly complex technical and analytical work to drive vendor performance through research, process audit, oversight, and data analysis for the Operations Division. Your focus is on end-to-end vendor support that ensures services and transactions are processed timely and accurately.

• Participate in process change and redesign to implement improvements (including business requirements and acceptance testing) to support operational vendors.
• Analyze KPI metrics to root cause performance issues and drive results.
• Create, maintain, and monitor vendor performance records to baseline historical performance, trend, and track performance over time.
• Frequently interact with functional leaders at vendor locations to provide guidance and performance feedback.
• Communicate and collaborate with operations stakeholders as needed to support overall Blue Cross quality and customer experience objectives.
• Identify opportunities and recommend solutions that increase automation and resolve system deficiencies.
• Maintain awareness of systems, processes, and expertise to support operations outsourced business units.
• Participate in assigned work groups, committees, and project implementations.
• Collaborate with business and technical units to serve as vendor champion with internal stakeholders.
• Act as mentor for other individuals in the department.

• 5+ years of related professional experience. All relevant experience, including work, education, transferable skills, and military experience, will be considered.
• Excellent collaborative, interpersonal, oral, and written communication skills.
• Willingness to travel domestic or internationally, up to 4 weeks at a time.
• Intermediate technical skills (Microsoft Office – Excel, Word, Access).
• Desire to excel and ability to work in a high‑paced environment, handling multiple responsibilities and projects.
• Strong work ethic, flexible.
• High school diploma (or equivalency) and legal authorization to work in the U.S.

• Bachelor’s degree.

Pay Range: $77,200.00 – $ – $ annually

• Medical, dental, and vision insurance
• Life insurance
• 401(k)
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)
• And more

Blue Cross and Blue Shield of Minnesota is an Equal Opportunity Employer and maintains an affirmative action plan as required by Minnesota law. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talen

our careers page.