Customer Success Manager - Global Trade

Employer Industry: Legal and Information Services Why consider this job opportunity

• Target total cash compensation range of $106,400 - $197,600
• Flexibility to work remotely for up to 8 weeks per year
• Comprehensive benefits package, including flexible vacation, mental health days, and tuition reimbursement
• Opportunities for career development and continuous learning through Grow My Way programming
• Supportive workplace culture that prioritizes inclusion and belonging
• Chance to make a real‑world impact by supporting justice, truth, and transparency

• Partner with customers to define success and track progress toward business outcomes
• Develop and share best practices and Customer Success Plans while collaborating with internal teams
• Monitor customer health by tracking usage data and escalating critical concerns
• Identify and activate commercial growth opportunities and recommend improvements
• Ensure customers receive maximum value from their investment through tailored engagement

• 8+ years of professional experience, including a minimum of 3 years in customer success
• 4‑year college degree required; master’s degree or equivalent preferred
• Experience in Global Trade highly preferred
• Familiarity with Gainsight or Salesforce is a plus
• Strong business acumen and communication skills

• Functional/technical skills in SaaS implementations and ERP applications
• Experience working with cloud software solutions and delivery models
• Ability to manage customer journeys, conflict resolution, and problem‑solving

#Legal Services #Customer Success #Career Opportunity #Flexible Work #Professional Development

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