Digital CSM: Onboarding & Adoption Campaigns

A global information and technology provider is seeking a Digital Customer Success Specialist in Eagan, MN. This role focuses on developing scalable digital programs to enhance customer engagement and retention. Key responsibilities include onboarding new customers, monitoring usage data for churn prevention, and launching targeted campaigns. Candidates should have at least 3 years of customer-facing experience in B2B SaaS, alongside strong analytical and project management skills.

A flexible hybrid work model and an extensive benefits package are offered.
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