Technical Writing Intern

About Us:

Image Trend, Inc. is dedicated to connecting life’s most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient‑centric healthcare and public safety. Our commitment to innovation, its clients, and providing world‑class implementation and support is unsurpassed. Based in Eagan, MN, Image Trend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future.

Employment at Image Trend is not just about doing a job; it's about being a part of a community. We are top‑notch talent, passionate about making a difference through the work we do together!

Under the direction of the Technical Writing Manager, the Technical Writing Intern will support the Technical Writing team by creating and maintaining end‑user documentation for Image Trend products. This role will focus on developing end user knowledgebase content from existing resources, including how‑to videos and software demonstrations, and organizing that content for ease of use. The intern will gain hands‑on experience with technical writing tools, content management systems, and collaborative documentation workflows while contributing to a meaningful summer‑long documentation project.

• Create and maintain a set of end‑user knowledgebase articles in XHTML format to explain the setup and use of Image Trend’s Elite Visual Pre Plans product
• Adapt existing how‑to video content into clear, accurate written documentation with screenshots and step‑by‑step instructions
• Review, identify, and update documentation content that is outdated or no longer accurate
• Build and organize tables of contents and landing pages to improve discoverability and usability of knowledgebase articles
• Collaborate with subject matter experts (SMEs) to gather information, validate technical accuracy, and clarify product functionality
• Use Mad Cap Flare and Mad Cap Central source control to create, manage, and maintain documentation in a team environment
• Participate in orientation, team meetings, and other onsite or company events as required
• Perform additional duties or tasks as assigned

• Current active enrollment toward a Bachelor’s or Master’s degree in Technical Communication, English, Communications, Information Systems, Computer Science, or a related field, or the equivalent combination of education and relevant experience
• Demonstrated interest in or exposure to technical writing, documentation, or content development (academic or internship experience preferred)
• Basic understanding of HTML/XHTML and CSS, or willingness to learn markup‑based documentation
• Effective written communication skills, with attention to clarity, consistency, and audience‑appropriate tone
• Prior coursework, portfolio samples, or academic projects demonstrating technical or instructional writing
• Ability to maintain discretion when handling proprietary and confidential information
• Enthusiasm for learning and expanding knowledge or skills
• Strong work ethic, integrity, honesty, collaboration and team orientation
• Ability to work in‑office on a hybrid basis as required

Final date to receive applications is at least 3 days after the posting date listed.

The hourly rate for this role is $20.00/hour. Interns will be scheduled for 40‑hour work weeks during the Summer Program and are eligible for Holiday Pay and Sick Days.

Image Trend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

Accommodations are available for applicants with disabilities.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 952‑469‑1589, and Image Trend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Image Trend participates in the Electronic Employment Verification Program (E‑Verify) to validate employee Form I‑9 documentation. Please visit everify.gov to learn more.