Senior Account Manager

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing.

If you are ready to make a difference, join us.

This position is responsible for the retention and expansion of existing assigned group and fund business and participates in the growth of new business and relevant ancillary lines (inc. dental, life, disability, Personal Spending Accounts, Whole Person Health Support programs or other health management services, Beni Comp, group Medicare etc.). Supports our stakeholders (Agents, Consultants, Brokers and/or Fund Managers) and customers to assure Blue Cross maintains and grows its market position and provides onsite services as required.

This position may represent the department/division on corporate projects and mentor other sales personnel when needed.

• Lead, implement and coordinate the annual contract renewal for assigned customers by collaborating with our stakeholders (Agents, Consultants, Brokers and/or Fund Managers) and customers to negotiate the financial terms of the contract renewal.
• This includes the negotiation of the rates, benefits, and risk arrangement to achieve Blue Cross, Blue Linktpa business objectives.
• Develop and implement account action plans to retain existing business and achieve growth in the sale of relevant ancillary lines (inc. dental, life, disability, Personal Spending Accounts, Whole Person Health Support programs or other management services Beni Comp, group Medicare etc.)
• Develop and maintain a positive working relationship with customers and stakeholders (Agents, Consultants, Brokers and/or Fund Managers) to increase Blue Cross brand loyalty by proactively servicing customers to provide timely identification and resolution of service issues by coordinating with operations personnel and management from within the sales environment or other Blue Cross and Blue Linktpa divisions.
• Ensure effective contract implementation by coordinating with operations personnel and management from within the sales environment or other Blue Cross and Blue Linktpa divisions.
• Support the pursuit of new business by participating in the development and implementation of stakeholders (Agents, Consultants, Brokers and/or Fund Managers) growth development plans.
• Participate in the implementation of assigned new business contracts to ensure successful internal implementation while understanding and meeting stakeholders (Agents, Consultants, Brokers and/or Fund Managers) and customer business needs.
• Provide education to stakeholders (Agents, Consultants, Brokers, and/or Fund Managers) on Blue Cross, Blue Linktpa products, services and operational initiatives (e.g. claims management, account reporting, and member services) to enhance relationships and increase Blue Cross brand loyalty.
• Provide ongoing input and feedback to marketing team by participating in interdepartmental committees, work groups and focus groups as requested.
• Mentor and may provide work direction to Sales and Account Specialists, Associate Account Managers and Account Managers as appropriate.
• Maintains compliance with CRM (Client Relationship Management) reporting requirements.

• 4+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
• Possess and maintain a valid MN Resident Producer License in the lines of Life & Health/ Accident.
• Annual Group Medicare Certification.
• Excellent analytical, problem identification and resolution skills as these pertain to benefit plans.
• Financial capabilities including ability to read, understand, interpret and present complex renewal and underwriting formulas.
• Knowledge of ancillary programs available in the industry and Blue Cross (life, ADandD, STD, LTD, CDHP products, Population Health and Care Management programs, Medicare D, Group Medicare, voluntary benefits and disability management programs).
• Highly organized with attention to details and a track record of delivering a high level of client service in a timely manner while maximizing account profitability.
• Excellent written and verbal communication skills as well as the ability to pay close attention to detail.
• Ability to speak in front of customers and members to educate, persuade and sell complex products.
• Excellent interpersonal skills and the ability to contribute healthy and positive dynamics to the work team and the ability to train and mentor team members.
• Demonstrated relationship building capability with assigned accounts and with internal staff PC Skills, including proficiency in Microsoft Word, Excel, PowerPoint…