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Customer Success Manager, HVA - Tax

Job in Eagan, Dakota County, Minnesota, USA
Listing for: TRSS
Part Time position
Listed on 2026-01-14
Job specializations:
  • Business
    Customer Success Mgr./ CSM, Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 91000 - 169000 USD Yearly USD 91000.00 169000.00 YEAR
Job Description & How to Apply Below

Employer Industry: Legal Technology Solutions

Why consider this job opportunity
  • Salary target total cash compensation range of $91,000 - $169,000
  • Flexible hybrid work model, allowing 2-3 days a week in the office
  • Comprehensive benefits package including flexible vacation, mental health days, and retirement savings
  • Opportunities for career development and growth through continuous learning programs
  • Supportive workplace culture focused on inclusion and employee well-being
  • Chance to make a significant impact in the community through social responsibility initiatives
What to Expect (Job Responsibilities)
  • Manage post-sale relationships for a portfolio of accounts to ensure customer satisfaction
  • Drive product adoption and monitor customer health, addressing risks proactively
  • Collaborate with Account Specialists on renewals and identify upsell opportunities
  • Conduct regular check-ins and business reviews to align on customer goals
  • Maintain CRM and Customer Success tools for visibility and accountability
What is Required (Qualifications)
  • Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
  • 3-5 years of experience in Customer Success, Account Management, or a similar role within a SaaS company
  • Strong relationship-building and communication skills
  • Ability to manage a diverse portfolio of accounts
  • Proficiency in CRM and Customer Success platforms
How to Stand Out (Preferred Qualifications)
  • Customer-centric mindset with a focus on delivering measurable value
  • Strategic thinker with the ability to align customer goals with business outcomes
  • Data-driven approach to decision-making and prioritization
  • Collaborative leadership skills to mentor others in the Customer Success function
  • Adaptability and proactive problem-solving abilities
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