Customer Success Manager, HVA - Tax
Job in
Eagan, Dakota County, Minnesota, USA
Listed on 2026-01-14
Listing for:
TRSS
Part Time
position Listed on 2026-01-14
Job specializations:
-
Business
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Employer Industry: Legal Technology Solutions
Why consider this job opportunity- Salary target total cash compensation range of $91,000 - $169,000
- Flexible hybrid work model, allowing 2-3 days a week in the office
- Comprehensive benefits package including flexible vacation, mental health days, and retirement savings
- Opportunities for career development and growth through continuous learning programs
- Supportive workplace culture focused on inclusion and employee well-being
- Chance to make a significant impact in the community through social responsibility initiatives
- Manage post-sale relationships for a portfolio of accounts to ensure customer satisfaction
- Drive product adoption and monitor customer health, addressing risks proactively
- Collaborate with Account Specialists on renewals and identify upsell opportunities
- Conduct regular check-ins and business reviews to align on customer goals
- Maintain CRM and Customer Success tools for visibility and accountability
- Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
- 3-5 years of experience in Customer Success, Account Management, or a similar role within a SaaS company
- Strong relationship-building and communication skills
- Ability to manage a diverse portfolio of accounts
- Proficiency in CRM and Customer Success platforms
- Customer-centric mindset with a focus on delivering measurable value
- Strategic thinker with the ability to align customer goals with business outcomes
- Data-driven approach to decision-making and prioritization
- Collaborative leadership skills to mentor others in the Customer Success function
- Adaptability and proactive problem-solving abilities
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