Medical Support Assistant

Medical Support Assistant – STGi (Dyersburg, Tennessee)

STGi is seeking a qualified Medical Support Assistant for our Community Based Outpatient Clinic (CBOC). The position is part of an active Request for Proposals (RFP) and will be filled upon award selection.

• Manage the schedules and treatment of CBOC patients.
• Maintain electronic logs/files in conjunction with the consult/appointment process.
• Greet and check in patients, updating records as necessary.
• Coordinate patients' schedules and clinic flow.
• Perform clerical and administrative functions to maintain patient data.
• Schedule new and established patient appointments.
• Track and facilitate completion of encounters and consults.
• Participate in PACT team huddles and team meetings to manage and plan patient care.
• Monitor pre‑appointment requirements to assure readiness for patient visit/procedure (e.g., X‑ray, lab work).
• Manage electronic wait list to verify and validate accuracy and resolve issues.
• Perform administrative follow‑up actions.
• Participate in and independently follow up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Evaluate patient information and clinic schedule lists to determine whether patient is vested.
• Gather information and compile data to meet the needs of the service.
• Deal effectively with individuals who may be ill, irritable, or otherwise hard to please.
• Maintain alertness to patients requiring immediate treatment.
• Extend a high degree of customer service to patients, other contractor staff, subcontractor staff, and personnel, and Veterans Affairs Medical Center (VAMC).
• Conduct initial screen of patients, including veteran eligibility and active enrollment in the VA Primary Care Program.
• Verify that required appropriate individual has completed CBOC/VA paperwork.
• Schedule and notify patients of follow‑up appointments/referrals.
• Assist in the coordination of supplies/equipment.
• Assist in maintaining the Veteran Health Information Systems and Technology Architecture (VISTA) clinic reminder tracking system current for each enrolled patient.
• Assist the CBOC Clinic Manager in ensuring that all required reports are completed accurately and completely.
• Act as a liaison between contractor and the VAMC.
• Participate in the ongoing Performance Improvement Program between STGi and VAMC.
• Comply with all federal, state, local, Joint Commission, OSHA, Veteran Affairs, STG and subcontractor safety and operational regulations, directives and standards.
• Maintain confidentiality of all information and support patients’ privacy, patients’ rights, and safety.
• Perform other work‑related duties as assigned.

• Front‑office experience.
• Knowledge of secretarial/clerical tasks (typing, filing).
• Knowledge of basic and complex methods for coordinating and scheduling clinical care.
• Skill and precision in using tools, materials and equipment, including telehealth technologies and troubleshooting technical issues.
• Minimum of two (2) years of current medical and clerical experience in a similar environment (outpatient clinical and/or hospital experience preferred).
• Excellent customer service and communication techniques related to the population served.
• Knowledge of specialized terminology used in Primary Care practice.
• Ability to follow orders and work under close supervision while demonstrating initiative and independence.
• Ability to provide educational material to patients and/or families regarding proper e‑health care activities (e.g., giving injections, taking blood pressures).
• Effective verbal and written communication skills with proper telephone etiquette.
• Knowledge of Microsoft Office Software, Electronic Medical Records and computer maneuverability.
• Exceptional diplomatic communication skills and experience handling difficult customer situations.
• Detail‑oriented with strong multi‑tasking ability.

• High school diploma or GED.
• Cardiopulmonary Resuscitation (CPR)/Basic Life Support (BLS) from AHA or MTN preferred.

• Moderate physical activity; handling of average‑weight objects up to 25 pounds or standing/walking more than four (4) hours per day.
• Work is normally performed in a typical interior/office environment.
• Required to respond to any medical emergency within the clinic where a fast walk or job may be necessary to provide assistance.

Competitive benefits package includes Medical, Dental, Vision, 401(k) with company match, and generous PTO policy.

STGi is a diverse workforce solutions company committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.