Member Services Representative Weekday Nights

Member Services Representative Weekday Nights

Join to apply for the Member Services Representative Weekday Nights role at Midwest Fitness Partners
.

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities, including answering phones in a friendly manner and assisting callers with a variety of questions.
• Check members into the system and process new member sign-ups.
• Take prospective members on tours.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact positively and professionally with members and co‑workers, exceeding expectations.
• Strong listening ability with empathy and problem‑solving.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Occasional lifting up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Not Applicable

Full-time

Other

Wellness and Fitness Services