Redis​/Valkey Engineer

Who is Percona?

Percona is a respected thought leader in the open source community. We provide services and software for MySQL, Mongo

DB, Postgre

SQL and Maria

DB to open source users globally. Percona is remote‑first and globally dispersed; in almost 50 countries. We offer a collaborative, highly‑engaged culture where your ideas are welcome and your voice is heard. The growth and development of our staff is a top priority; we provide funding for training, certifications, conferences and more. Discover what it means to work with some of the smartest people in the industry, who also know how to have fun and are always willing to lend a helping hand.

We offer flexible hours, the ability to work remotely and the amazing experience of working with a multinational team of experts.

Percona Support is a global, elite team of engineers who love getting to the bottom of weird and interesting database behaviour. We understand our customers’ business needs and the nuances of their technical environments. This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures.

If you are passionate about all things Redis/Valkey, love helping customers succeed, and want to play a critical role in evolving technical support for open‑source databases, Percona’s Redis/Valkey Support Engineer position was made for you. You’ll be teaming up with some of the most well‑known open‑source database experts in the industry who are even better teammates, friends and mentors. Whilst evolving Percona’s in‑house knowledge of Valkey, you’ll have the opportunity to develop your own skills and become more powerful than you can possibly imagine… with databases.

This is not a boring, entry‑level role where you’ll just be triaging the boring and monotonous. Your main responsibility will be helping our customers’ DBA teams when they need expert assistance. You’ll do that by gathering relevant data and investigating issues to provide a detailed analysis of your findings in a digestible format by email, instant message or voice. For more serious and production‑impacting issues, you’ll perform screen‑sharing sessions to help them quickly navigate and resolve issues.

When you’re not fixing things, you’ll be authoring new blog posts on interesting topics for our open‑source community to digest, answering questions on our forum, creating new articles in our customer‑facing knowledge base for more frequently seen issues, and hosting webinars amongst other things. This is a remote role, so you can be located anywhere in the world. All you need is a decent, stable internet connection.

• Good knowledge of Redis/Valkey and related technologies on Linux, including:
• All aspects of configuration and best practices
• Performance tuning
• Backup solutions
• Maintaining clusters and replication environments
• Detailed understanding of monitoring requirements
  
  Demonstrable experience in administering Linux‑based systems
• Knowledge about environments such as VMWare, Docker and/or Kubernetes
• Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure)
• Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
• Enthused to expand your skill set with new technologies as the industry continues to evolve
• Availability to travel for the occasional team meetings, conferences and customer visits
• Experience working with customers in English

• DBA experience with MySQL, Mongo
  
  DB, or PostgreSQL
• Percona Monitoring Plugins and other monitoring tools
• Percona Toolkit suite
• Writing Golang is preferred
• Understanding of TCP/IP networking

• Enjoy the freedom to work remotely from anywhere in the world!
• With top talent sourced globally, you will enjoy an international and culturally diverse team
• Flexibility in your working hours means you can prioritize your personal life, pursue hobbies, volunteer, and stay active
• Our internal programs include groups like:
• The Percona Adventure Team: This…