Medical Interpreter- Duke Regional Hospital

Overview

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina, which ranks as the number four hospital in the Raleigh-Durham, North Carolina area, according to U.S. News and World Report for . Duke Regional Hospital is the second largest of Duke Health's three hospitals and offers a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women s services, and heart and vascular services.

Duke Regional Hospital, Durham, NC

Perform a variety of interpretation, translation and Medical escort services to assist non-English speaking patients receiving care within the Duke Health System.

Duke Regional Medical Interpreter department is staffed 24 hours a day, 7 days a week. A 30-hour position includes weekend shifts required. Shifts are 7.5 hours:
Monday-Friday then Saturdays either 7:00 am–1:30 pm or 1:00 pm–7:30 pm. Weekdays will likely be 7:30 am–3:00 pm Monday-Wednesday or Wednesday-Friday. Flexibility is required to provide coverage for call-outs and holidays as needed.

• Participate as a neutral party in the conduit of information between Duke staff and international or domestic patients/visitors.
• Ensure that information pertaining to outpatient services, hospitalization, advance directives, consents, diagnosis and prognosis, treatment plan, follow-up appointments, and health care education are accurately communicated.
• Address patient questions and concerns and document per Risk Management Directives.
• Provide interpreter services, conveying messages exactly as spoken rather than summarizing subjectively.
• Provide required documentation identified by the International Patient Center.
• Maintain accurate daily records of all service requests and provision of services; maintain documentation within the program database.
• Promote customer satisfaction related to Duke services and notify a supervisor of issues impacting patients or staff.
• Participate in continuing education programs and competency training to enhance professional role as an International Medical Escort.
• Ensure all policies and procedures related to process, service, and employee work rules are followed.
• Maintain confidentiality in all matters related to patient care and non-English speaking patients/families/escorts.
• Participate in on-call coverage to provide interpretation/translation services during non-business and business hours as assigned.
• Perform other related duties incidental to the work described herein.

• Ability to work with diverse populations from various economic backgrounds and age groups.
• Ability to work as an effective member of a dedicated team.
• Ability to work in a fast-paced health care environment with a variety of customer service needs.
• Accurate and appropriate interpretation skills at all times.
• Current N.C. Driver s License with driving record suitable to Duke Van operations and corporate risk management.

Education

• High-School Diploma or equivalent
• Successful completion of conversation/translation competency testing in the secondary language
• Knowledge of Medical Terminology

Experience

• Previous experience in a health care setting preferred

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas — an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard.

All members of our community have a responsibility to uphold these values.

Specific physical and/or mental abilities may be required for certain roles at Duke University and Duke University Health System. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.