Case Conferencing Specialist

Work. Serve. Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

HIRING RANGE: $63,523 – $75,000 (Salaries are determined based upon your education and/or relevant certifications and work experience.)

SCHEDULE:

Temporary, 40 hours per week, Monday – Friday, 9am-5pm

Temporary Position may become eligible for Full-time hire in July 2026.

In 2022, the Durham Community Safety Department (DCSD) launched four 911 crisis response programs—collectively known as HEART (Holistic Empathetic Assistance Response Teams). Please visit our website and dashboard, watch this CNN clip, listen to this NPR segment, or read this piece from The Assembly. In 2025, DCSD has added a new division focused on Stabilization Services. This expansion represents an exciting new phase in DCSD’s development—and a thrilling opportunity to pair alternative response programs with stabilization services that can better support Neighbors.

In 2025, DCSD’s scope of work grew to include several other dimensions of community safety. Importantly, DCSD became the lead agency of Durham’s Continuum of Care and incorporated the City’s homelessness system team into its department. That team, now known as the HOPE Team (Housing Opportunities and Pathways Engagement Team), supports the local continuum of care, homelessness providers, and neighbors experiencing homelessness.

Its purpose is to make homelessness rare, brief, and non-recurring in Durham. In data terms: to reach functional zero across populations experiencing homelessness.

Case Conferencing Specialists collaborate deeply with system partners and case managers to identify, strategize, and help remove barriers to housing for people experiencing homelessness. In Durham, they do this through the Built for Zero case conferencing method, developing close and trusting relationships with case managers across the homelessness system, providing connections to resources as needed, and problem‑solving alongside system partners to overcome obstacles to housing.

Case conferencing specialists search out best practices to actively reshape parts of the case conferencing and larger housing processes. Fundamentally, the most important goal for any case conferencing specialist is to match people experiencing homelessness to housing.

Resources:
Built for Zero – Case Conferencing

• Relationship building. Build and maintain strong relationships with service providers, government agencies, and other partner organizations.
• Meeting Facilitation. Organize and lead regular case conferencing meetings with various providers (outreach, shelter, housing).
• Client Prioritization. Manage the By‑Name List (BNL) to identify, prioritize, and track clients needing housing, using a vulnerability‑based matrix.
• Coordination & Referrals. Connect clients with appropriate housing programs, diversion services, mainstream resources, and crisis interventions (e.g., shelters, mental health, substance use).
• Systemic Problem Solving. Identify and strategize solutions for barriers to housing in partnership with service providers.
• Policy and procedure. Informs policies and procedures to advocate for more rapid housing resolutions.
• Data Management. Assist case managers in maintaining accurate client data in Homeless Management Information Systems (HMIS) and generate reports.
• Outreach & Training. Conduct training for partners on the case conferencing process and general housing processes when and where needed.
• Advocacy. Advocate for clients and partners, resolving issues and ensuring needs are met effectively.
• Process management. Follow up on action items, create consistent lanes of communication, and provide consistency in meeting format and expectations.

• Bachelor’s degree in public health, public policy, social work, or another related field.
• Two years of professional program administration and/or analytical experience in area of assignment.
• Experience in case conferencing, case management, homelessness systems, or a related field.
• A track record of demonstrating initiative and sound judgment while handling ambiguity.
• A commitment to the core mission of the HOPE team: to end…