Child Welfare Quality Assurance; QA Consultant

Agency

Dept of Health and Human Services

Social Services

Human Services Program Consultant II (NS)

NC15

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well‑being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

The purpose of this position is to participate as the lead reviewer or as a reviewer in formal reviews of local Children's Services program administration in all 100 counties. Reviews conducted by this position are expected to identify strengths and areas needing improvement in the Children’s Services program that enables Division staff to more accurately focus consultative and training efforts.

This consultant is required to evaluate and analyze outcome data and information that includes staffing and caseload patterns, as well as children’s services case specific information. When leading a county review, this consultant is expected to access, understand and be able to discuss data analysis of the county’s performance.

This position also participates frequently as part of a team responding to a variety of technical assistance requests.

Assists in planning and facilitating Regional CQI meetings, to include gathering and analysis of data, creating data visualizations and drafting emails and meeting minutes.

Salary Range: $55,221 - $96,639

Recruitment Range: $55,221 - $73,101

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge

Skills and Abilities

/ Management Preferences are not required. Applicants who possess the following skills are preferred.

• Experience in interpreting and disseminating policies, procedures and funding mechanisms of the state and federal programs that govern Child Welfare Services.
• Knowledge of compliance monitoring, program reviews, resource management, appeals, records and documentation.
• Knowledge of best practices, national trends and policy initiatives that impact the Child Welfare service delivery system.
• Experience in the analysis of data and evaluation of programs and developing/presenting reports.
• Experience in establishing and maintaining effective working relationships with staff from Federal, State and local agencies as well as clients, public, and private service providers.
• Experience in coordinating and leading multidisciplinary groups.

This position is funded in part through federal funds.

This position will close at 11:59 p.m. the night before the end date.

The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self-reliance and self‑sufficiency for individuals and families.

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre‑tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit website for State Benefits

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://(Use the "Apply for this Job" box below)..

DHHS uses the Merit‑Based Recruitment and Selection Plan to fill…