Maintenance Caseworker II - Food​/Nutrition Services & Child Care Subsidy

INCOME MAINTENANCE CASEWORKER II - Food/Nutrition Services & Child Care Subsidy

Join Durham County Government

Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more nc.gov.

Social Services (DSS)

January 5, 2026

Continuous Recruitment

$45,550

$77,380

$45,550- $55,000

n/a

Full-Time

Effective 8/5/2022. This position is eligible for a tiered $4,000.00 sign-on/retention bonus.

Responsible for taking applications, completing redeterminations and/or changes for Food & Nutrition Services, Medicaid and/or Work First Assistance Programs or the Child Care Subsidy program. Performs in-depth assessments as well as gathering and documenting information. Assess accuracy of information received to determine eligibility. Informs clients of all available programs and makes referrals to appropriate programs or agencies. Keeps abreast of policies and procedures governing all programs.

Ability to work under pressure in a fast-paced environment, handle multiple tasks, and process a high volume of applications. Responsible for maintaining a positive working relationship with community stakeholders. Responsible for adhering to Federal, State, and Local performance measures are essential.

• Considerable knowledge of the program/areas of assignment.
• General knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills.
• Ability to read, analyze, and interpret rules, regulations and procedures.
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
• Ability to instruct and to evaluate the work of lower level employees.
• Ability to perform caseworker functions within structured time frames.

One year of experience as an Income Maintenance Caseworker; or a degree from an accredited college or university; or an associates degree in accounting, business administration, human services, secretarial science or closely related field and at least two years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data; or a high school diploma and at least five years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data.

*** Candidates will be required to pass NC FAST Certification training upon hire***

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.

Durham County is an Equal Opportunity Employer.