Senior Sales Executive, Genesys

Senior Sales Executive, Genesys

Join TELUS Digital – an award‑winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers. We design and deliver transformative customer experiences through cutting‑edge technology, agile thinking, and a people‑first culture.

Position Overview:

TELUS Digital, in partnership with Genesys, is combining global customer experience (CX) expertise with a powerful cloud platform to deliver AI‑driven innovation and human‑centric design. We seek a strategic and results‑driven Sales Leader to spearhead the growth of TELUS Digital implementation services alongside the Genesys suite of products. This high‑impact role will lead go‑to‑market efforts, develop key partnerships within the Genesys ecosystems, and drive customer success in modernizing contact centers and transforming customer experiences.

Location – Remote or based at one of our major North American office locations:
Charlottesville, VA;
Durham, NC;
Columbus, OH; or Boston, MA.

Responsibilities

• Lead and scale the Genesys sales practice across target regions and industries.
• Build and maintain a robust sales pipeline focused on revenue growth, customer adoption, and market expansion.
• Recruit, mentor, and lead a high‑performing sales team specializing in cloud contact center technologies.
• Drive sales opportunities in collaboration with Genesys account teams, partners, and internal stakeholders.
• Develop and execute strategic sales plans that align with organizational objectives and market trends.
• Present and demonstrate the value of Genesys to prospects, customers, and partners.
• Stay informed on industry trends, competitive offerings, and evolving customer needs in the contact center space.
• Partner with marketing, product, and customer success teams to align sales efforts with broader go‑to‑market strategies.
• Consistently meet or exceed revenue targets and performance goals.

Competencies

• 5+ years of Genesys experience.
• Strong knowledge of Genesys and the broader cloud contact center landscape.
• Proven success in meeting and exceeding sales targets in complex B2B environments.
• Demonstrated ability to build, lead, and motivate high‑performing sales teams.
• Excellent communication, presentation, and executive‑level relationship‑building skills.
• Experience managing long and complex sales cycles, including stakeholder alignment and negotiations.
• Strong analytical, strategic thinking, and problem‑solving capabilities.
• Bachelor's degree in Business, Marketing, Computer Science, or a related field.

Bonus Competencies

• Familiarity with contact center operations, customer service workflows, and industry best practices.
• Background in partner ecosystem development and co‑selling strategies.
• Proficiency with CRM systems and sales enablement tools.
• MBA or advanced degree in a relevant field.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics.

Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy.

What We’ll Offer

• Healthcare benefits – Medical, Vision, Dental
• 401(k) matching
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• And more!

Annual Base Salary Range (Commission Eligible) – $132,000 – $165,000 USD

Seniority Level Mid‑Senior level

Employment Type Full‑time

Job Function Sales and Business Development