Store Manager, Retail & Store Manager

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Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness. We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams.

At Lids, our Store Managers are the heart and soul of the Lids brand. These cap experts foster a passion for sporting and fashion goods by meeting customer needs while ensuring store performance and a fun, inclusive environment. Store Managers are accountable for all aspects of retail store performance, including achieving key results, creating a supportive team culture, and delivering exceptional customer service.

• Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
• Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
• Engage team members by creating a fun and productive environment, helping them understand how their work supports company objectives.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.
• Update team member information and approve time off requests, shift swaps, and other employee records.
• Lead and monitor the store’s ongoing training strategy, including training for non-Keyholders and new program initiatives.
• Address employee concerns or issues and partner with internal support as needed.
• Drive team engagement through recognition, check‑ins, performance management, and career growth support.
• Collaborate across store channels and districts using company discussion boards or regional chat platforms.

• Lead and execute the Selling 101 strategy to achieve sales KPIs and deliver exceptional customer service.
• Resolve customer feedback and escalations promptly, aiming to “make it right.”
• Direct in‑store team members to ensure optimal customer service and support overall operations.
• Provide customers with information about Lids membership programs and special offers during in‑store visits.

• Ensure team compliance within scheduling and payroll processes, maintaining alignment with policies, budgets, and law.
• Prepare and manage the schedule, considering team qualifications, availability, and performance.
• Handle business disruptions and support operational continuity for closures, absenteeism, and other impacts.
• Execute company‑level directives, promotions, and initiatives.
• Adhere to the Policies & Procedures Manual, maintaining a safe work environment.
• Maintain store technology and equipment, conduct daily audits, and coordinate repairs or upgrades.
• Oversee store facilities, supplies, and service requests, including maintenance or replenishment.
• Manage cash accurately, including till opening/closing, counterfeit protection, and bank drops.
• Prepare the store for inventory audits and support audit procedures to confirm inventory accuracy.

• Drive overall store product strategy, supervising receiving, processing, merchandising, and product disposition.
• Organize the backroom to maximize efficiency and productivity.
• Ensure product holds meet vendor regulations, including custom embroidery and release dates.
• Execute weekly markdowns and markups to maintain proper pricing.
• Track sell‑through and monitor product levels to ensure inventory accuracy.
• Manage transfers or return of products according to company standards.
• Implement visual merchandising strategies, including window activations and seasonal changes.
• Maintain store appearance through daily VM and routine product recovery…