Registered Nurse; Experienced - Duke Children's Behavioral Health Outpatient

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000+ registered nurses
• Quality of Life:
  Living in the Triangle!
• Relocation Assistance (based on eligibility)

2608 Erwin Road Suite 300, Durham, NC 27705

Full time, 1.0 FTE. No Holidays, No weekends, No on-call. Monday‑Wednesday 0730‑1630, Thursday‑Friday 8a‑5p

The Duke Children’s Evaluation Center focuses on evaluating and providing short‑term treatments for children and young adults who may be experiencing behavioral or mental health challenges. The DCEC provides quick access to behavioral health services and can help families connect with other mental health resources for long‑term needs.

The Duke Children’s Partial Hospitalization Program (PHP) will be a program for children and adolescents with behavioral health conditions that will provide treatment for the equivalent of a school day. Pediatric patients will attend the brief program each weekday for 2‑4 weeks and engage in individual, group, and family therapies during the day.

• Experience working with children and adolescents with mental health diagnoses such as ADHD, ODD, IDD, ASD, MDD, etc.
• Experience with telephone triage or managed care coordination
• Strong verbal and written communication skills, software navigation abilities
• Good organizational skills
• Flexible attitude with the ability to function both independently and as a team member, assisting patients/families through home care coordination and in the clinic setting

• Rooming patients which includes vital signs, current medication and pharmacy review, falls assessment, etc. and notifies provider of any concerns.
• Completes all of the appropriate steps for patient or pharmacy requested refills including assessing electronic chart for appropriateness, verifying correct pharmacy and queueing up for provider once determined. Calling pharmacies to work through issues at every level of the medication ordering, filling, refilling and insurance needs.
• Completing Medication Prior Authorizations- gathering clinical information based in the individual questions presented for each PA, conferring with provider to answer specific questions not otherwise addressed in the chart. Working with provider on next‑steps. Notifying patient/parent/provider of outcome and documenting appropriately. May need to re‑submit original or assist in appeal process if PA has negative outcome.
• Working with insurance companies including NC Medicaid for any needs that may arise in the medication ordering process.
• Responding to all calls that are routed to the Nursing line. These may include medication questions, safety assessments, coordinating care with internal and external resources (providers, clinics, schools, DSS, etc.) scheduling, some intake and initial triage, patient and family education, etc.
• Providing appropriate screening tools as requested by the provider.
• Complete or assist with patient specific notes and forms as requested by the patient.
• Managing all…