Nurse Manager, AC

At Duke Health, we’re committed to compassionate care that changes the lives of patients, their loved ones, and the community. Join us and discover how we can advance health together.

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, consistently ranked among the best in the United States. The largest of Duke Health’s four hospitals, it has 1,062 patient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center and an endo‑surgery center.

• Duke University Health System is designated as a Magnet organization.
• Every year, nurses from each hospital are recognized among North Carolina’s Great 100 Nurses.
• We were awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy.
• More than 6,000 registered nurses serve our system.
• Quality of Life:
  Live in the Triangle!
• Relocation assistance (based on eligibility).

The Nurse Manager – Ambulatory provides clinical and operational leadership for nursing and patient care services in one or more ambulatory clinics. This role ensures high standards of patient care, regulatory compliance, and operational excellence in alignment with DUHS policies and service line goals.

• Lead, oversee, and account for all clinic practice, ensuring evidence‑based standards of care.
• Partner with operational leaders to align staffing models, workflows, and clinical processes that optimize patient flow, access, and quality outcomes.
• Supervise and evaluate all clinic staff, including administrative, nurses, medical assistants, and other licensed/unlicensed personnel; ensure competency, performance, and professional development.
• Monitor and ensure compliance with all regulatory, accreditation, and infection prevention standards.
• Collaborate with physician and APP leaders to support clinical care delivery, patient safety initiatives, and service recovery.
• Participate in the development and monitoring of clinic budgets, including labor and supply costs; identify cost‑containment opportunities.
• Lead quality improvement and population health initiatives, using data to track progress and implement corrective actions as needed.
• Support onboarding, orientation, and training for new administrative staff; ensure ongoing development for existing team members.
• Serve as a resource and liaison for patients, staff, and providers regarding nursing and operational concerns, escalating as appropriate.

• Demonstrated leadership in ambulatory nursing and clinical operations.
• Knowledge of ambulatory care standards, regulatory requirements, and quality improvement methods.
• Ability to lead interdisciplinary teams and influence change in a complex healthcare environment.
• Strong communication, conflict resolution, and coaching skills.
• Financial and operational acumen, including budgeting and resource allocation.
• Proficiency with electronic health records and clinical reporting systems.

• Bachelor’s degree in nursing (BSN) required;
  Master’s degree in nursing or related field preferred.
• Minimum of three years of nursing experience with at least one year of leadership experience required.
• Experience in ambulatory or outpatient clinic operations preferred.
• Current RN licensure in the state of NC or compact state.
• BLS certification required; additional certifications may be required based on specialty.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.