Senior Director, Program Management

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Position Summary:

We are seeking a highly experienced, strategic, and results-driven professional to join our team as the Sr. Director of Project Management, Mammalian Operations for our Biologics Contract Development and Manufacturing Organization (CDMO). The successful candidate will provide leadership, oversight, and strategic direction for project management activities across KBI’s mammalian network. This role will be pivotal in driving operational excellence and fostering a culture of collaboration and innovation across the mammalian portfolio.

Lead the mammalian network towards customer centricity driving the team towards contractual milestones.

Responsibilities:

• Develop and implement the mammalian project management strategy for KBI's global biologics business.
• Efficiently manage client expectations and foster strong relationships between KBI and clients.
• Represent KBI at client sites and major meetings, including Executive Steering Committee gatherings.
• Utilize scientific and technical expertise, strong interpersonal skills, and knowledge of project management capabilities to positively influence discussions with prospective clients.
• Drive the PM-VOC process, implementing initiatives to enhance client service as part of PMO growth and strategic planning.
• Lead the development of infrastructure in Mammalian Program Management to ensure project execution efficiency and compliance with quality standards.
• Participate in high-level conferences, meetings, and presentations involving significant problems or complex issues.
• Provide oversight and guidance to PM teams to achieve KBI objectives.
• Meet revenue targets and manage Program Management costs effectively.
• Analyze risks, establish contingency plans, and identify trigger events to initiate mitigating action. Gather stakeholder input and rank the top project risks in terms of total impact.
• Provide direction on portfolio priorities and resolve project issues and resource constraints with site/functional leadership.
• Promote KBI capabilities and manage business discussions.

Staff Management:

• May oversee up to 6 direct reports across entry, mid, and senior level positions, including leadership levels with direct reports.
• Support appropriate development of staff providing training and mentoring in line with their role and experience.
• Monitor and manage compliance to PMO project delivery processes and identify opportunities for improvement.
• Accurately evaluate the performance levels of direct reports and communicate openly with constructive feedback to develop program managers.
• Provide technical direction and leadership to staff in connection with current projects; within the team, authority to make recommendations in terms of staff to ensure projects run smoothly.
• Responsible for interviewing and hiring of Program Management staff (locally and globally as necessary).

Business/Financial Management:

• Estimate monthly revenues for departments and ensure delivery.
• Timely revenue management and forecasting; high level capacity forecasting to support incoming business planning.
• Inform finance of contractual details; work closely with finance to ensure team compliance and accuracy of invoices; prepare and include progress summaries to go with client invoices, program changes, change orders and/or amendments for escalation events.
• Assist Business Development Department in development of proposals as needed.
• Drive the Change Order process, ensuring our clients are fully aware of the services available within our Organization.
• Contributing member of the Site Leadership Team (SLT) representing Program Management.

PMO Management Operations:

• Act as a contributing member of Mammalian Program Management Organization.
• Suggest, design and/or implement improvements to systems and processes.
• Lead departmental and cross-site initiatives as appropriate, including procedure development and improvement.

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