Project Management Team Lead

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An opportunity to be on the frontline of healthcare innovation and to help facilitate the shipments and therapies aimed to save human life. This will change the face of medicine as we know it. The main purpose of the Project Manager, Team Lead role is overseeing a team of Project Managers and Project Coordinators, providing guidance on project queries and acting as first level of escalation, in addition to the PM tasks which include the overall responsibility for the successful planning, execution, monitoring, control and closure of a clinical supply project.

In this role, the candidate will provide an enhanced level of customer support and operational support for movement of any cell and gene shipment through our Marken’s network and that of our parent company, UPS. As a Project Manager, you will work with our global GMP facilities and branches and a cross functional team to transition new studies, facilitate these movements, and serve as a single point of contact for client interaction.

Project Managers will provide a superior level of monitoring, communication and coordination for these lifesaving therapies.

• Lead a team of Project Managers and Project Coordinators, providing guidance and serving as a level of escalation on project-related issues.
• Meet regularly with team members to discuss performance, project overviews, and directives from the regional Director.
• Build and maintain client relationships, establish communication plans, and develop critical path schedules to meet milestone dates.
• Serve as a single point of contact for the client to drive operational efficiencies, lead communication, and elevate issues.
• Lead client review calls and present at strategic client meetings.
• Develop excellent working relationships with internal departments—Operations, Customer Relationship Managers and the Customer Services Team, and overseas Marken offices/agents.
• Oversee shipments in Maestro against client specifications and pre‑defined lane mapping, ensuring branches and LSPs follow collection and delivery instructions.
• Develop client‑specific work instructions and help set up paperwork or checklists for cell and gene shipments.
• Work with trade compliance teams to ensure documentation is accurate, complete, and attached to Maestro as defined in client‐specific documentation and SOPs.
• Provide support when dealing with special requirements and inform internal teams as necessary.
• Manage own priorities, maintain metrics, and analyze data to assess performance and implement improvements.
• Identify project barriers (resource constraints, capability gaps) and work with the Director of Project Management to resolve them.
• Assist in identifying and implementing continuous improvement opportunities and customer satisfaction initiatives.

• Adhere to all company policies at all times.
• Undertake any other reasonable duties at the request of the Line Manager.

• Bachelor’s degree in Healthcare or Life Sciences or equivalent industry experience.
• Minimum of 3 years of project management experience.
• Knowledge in Pharma, Medicine, or Logistics.
• Excellent interpersonal, verbal and written communication skills.
• Experience dealing with people and speaking to clients.
• Experience in the courier or freight industry.
• Ability to manage multiple and varied tasks.
• Attention to detail and ability to think on the feet.
• Organized, skilled in tracking, and able to multitask and problem‑solve.
• Experience with PC and Microsoft products.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70K to $114K per year. Pay is based on several factors including but not limited to market location and may vary depending on job‑related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short‑term and/or long‑term incentive compensation programs depending on the level of the position.

Payments under these programs are not guaranteed and are dependent upon a variety of factors…