Director of Venue Operations Durham Convention Center

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

In consultation with the General Manager, the Director of Venue Operations manages, supervises, and coordinates the day-to-day operations of the Convention Center including but not limited to maintenance, repair, set-up/changeovers, custodial/housekeeping, landscaping/grounds keeping, equipment safety, IT and AV partner interface and capital projects. This employee also provides overall administrative planning, direction, and policies to operating managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events.

The Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget while providing highly responsible staff assistance to the General Manager.

This role pays an annual salary of $70,000-$80,000 and is bonus eligible

Benefits for Full-Time roles:
Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 31, 2025.

• Oversees overall daily operation and maintenance of the facility and all systems. This includes HVAC, IT, AV, electrical, plumbing, commercial kitchen equipment fire protection, life safety, workplace safety, communications, pest control, custodial services, etc.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Participate in the development and administration of the facility’s operations and capital budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary.
• Oversees the advancing and communicating of event information to the appropriate departments and staff.
• Plan, direct, coordinate, and review the work plan for facility maintenance and operations; meet with staff to identity and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
• Oversees the operation of event set-up and tear-down, i.e. stage risers, dance floor, pipe and drape, chairs, signs, banquet functions, etc.
• Direct and monitor the work of contractors, engineers, and architects on building projects, maintenance and services.
• Acts as liaison with City and County Services for numerous facility related functions including and not limited to City Codes, Building Safety, Police and Fire, Parking, Health Department, Licenses, Permits, Inspections, and warranties.
• Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Order supplies and materials for Operations programs within budget guidelines; receive and maintain supplies.
• Verify the processing of employee time sheets and accounts for labor, material and utility costs by event and cost category.
• Develop and maintain Capital Improvement Project reports and recommendations for the facility.
• Attend internal meetings representing the operations department and represent the facility at external meetings as deemed necessary.
• Develop and implements standard operating procedures for each area of responsibility, including an effective preventive maintenance program.
• Organize and execute training and safety programs for all staff.
• Prepare and present staff reports and other related correspondence.
• Keep cost records of work performed and make cost estimates as requested.
• Responsible for Health & Safety compliance.
• Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent Federal, State and Local regulations.
• Develop and update…