PMO Program Manager - PM Level 3

PMO Program Manager - PM Level 3 | Duke University Health System

1 day ago
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At Duke Health, we are committed to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring and innovation with DHTS, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence—and pairing them with a forward‑thinking approach—DHTS is revolutionizing the future of health care at Duke Health and beyond.

Project Manager Levels 1 – 3. This position reports to the DHTS PMO Manager while managing several healthcare IT projects of various sizes. Accepting NC Residents only.

• Level 1: PM1
  • Manages several projects and may receive guidance from senior PMs, Service Owner and the PMO Manager to refine skills.
  • May manage related projects in a program construct with close guidance from the program manager, Service Owner, PMO Manager and/or the Sr. Director, PMO.
  • Follows PMO methodology and ensures adherence to project management standards. Responsible for managing projects using Duke Health tools and techniques. Supports adherence to common processes, such as the Project Management Methodology (PMM) and IT Service Management.
  • Planning:
    Assists the Service Owner/Project Sponsor with scheduling work to achieve service delivery, demand and/or specific project scope. Develops a project plan/schedule and tracks progress to key milestones. Assesses and tracks interdependencies.
  • Scope Management:
    Demonstrates the ability to analyze a project with defined scope and/or requirements and develops a well‑organized plan to ensure project success.
  • Issues and Risks:
    Works with senior level PMs, Service Owner, PMO Manager and/or Sr. Director, PMO to manage project progress and determine corrective actions and minimize risks.
  • Resource Management:
    Works with Service Owner, resource managers, Project Portfolio Manager and senior level PMs to identify resource needs and competencies.
  • Status Tracking:
    Documents and communicates appropriate project status within published timelines and reports key items.
  • Meeting Management:
    Facilitates meetings with the project team and key stakeholders, delivers agendas, minutes and artifacts.
  • Vendor Management:
    Relies on the Service Owner to manage relationships with third‑party vendors.
  • Stakeholder Management:
    Develops stakeholder relationships and documentation.
  • Passes ad hoc project health checks throughout the project lifecycle.
  • Acts as a project liaison for the assigned DHTS Service Area.
  • May participate in testing new Service Now releases.
• Level 2:
  Advanced PM
  • Successfully manages several complex projects and various small to moderate projects with minimal oversight.
  • May manage related projects in a program construct with moderate guidance.
  • Follows PMO methodology and ensures adherence to project management standards.
  • Planning:
    Develops and documents the project plan; keeps team apprised via project plans and minutes. Assesses interdependencies and collaborates with Service Owner.
  • Scope Management:
    Analyzes ambiguous scope, engages others to break work into manageable streams, manages and documents scope changes.
  • Issues and Risks:
    Manages project progress, determines corrective actions, documents critical issues, escalates when necessary.
  • Resource Management:
    Identifies resource needs and competencies, maintains resource allocations.
  • Status Tracking:
    Documents and communicates status within published timelines.
  • Meeting Management:
    Facilitates meetings, delivers agendas and minutes.
  • Team Management:
    Leads matrixed project teams comprised of technical, clinical, and operational resources.
  • Vendor Management:
    Proactively manages vendor relationships, ensures alignment with project plan, engages vendors in issue resolution.
  • Stakeholder Management:
    Builds…