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NCFAST Help Desk Analyst Mid-App at NC
Job in
Durham, Durham County, North Carolina, 27703, USA
Listed on 2026-03-12
Listing for:
Elite Workforce Inc
Full Time
position Listed on 2026-03-12
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Position: NCFAST Help Desk Analyst Mid-App Support
Location:
Research Triangle Park, Durham, NC (27709)
Client:
State of North Carolina
Duration: 12+ Months
Job Description:
We are seeking a skilled NCFAST Help Desk Analyst to join our Application/Production Support team. This role involves providing expert support for the NC FAST application, assisting service providers in troubleshooting issues with a focus on customer experience. You will work closely with business and technical teams to diagnose and resolve complex application problems, ensuring seamless operations.
- Experience with browser-based applications (3+ years)
- Strong analytical skills in interpreting automated system issues (5+ years)
- Background in Application/Production Support (3+ years, not hardware)
- Proficient in writing and running SQL queries (5+ years preferred)
- Familiarity with social services and subsidized Child Care/Providers (3+ years desired)
To Apply:
Please send your resume to with the subject "Resume Submission" for immediate attention.
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