Device Support Analyst II

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

This is an onsite position that will support the main campus in Durham - This is not a remote position.

Coordinate with stakeholders for new growth opportunities including new construction, renovations and clinic moves across the health system from project start to completion. The main duties of an IT SSCI analyst include:

• Act as interface between customers DHTS personnel
• Analyze user computing needs and define software functional specifications
• Determine user hardware and software requirements
• Identify clinic type to ensure model is observed (DPC, DHIPC, Community Connect, DUH, DRH, DRaH, DHLN, DHIP, etc.)
• Assess clinic/hospital area
• Work with stakeholders to ensure hardware supports components

To be successful as an IT SSCI analyst, you should have the following skills and qualifications:

• Associate or bachelor’s degree in information technology, computer science, or related field, or equivalent work experience
• 2 years of work experience, to include experience in at least one of the following disciplines:
  Project planning, risk management, budgeting and cost control. A working knowledge of popular project management frameworks such as Waterfall and Agile/Scrum.
• Proficiency in Microsoft Office, Excel, Project, Visio, and Teams software
• Strong analytical, problem-solving, and communication skills
• Attention to detail, accuracy, and quality
• Ability to work independently and as part of a team
• Ability to handle multiple projects and prioritize effectively

• Manage team of contractors during deployment for efficient workflow of clinic deployments
• Weekend work as needed for project completion
• Work with FPDC construction project managers pertaining to timeline expectations
• SSCI Analyst requires a tremendous amount of self-driven follow through, integrity, and organization
• Order hardware based upon standards and cost centers, wbs, etc.
• Configure printers from box to deployment location (DHCP Reserved, Epic Records, etc.)
• Build workstations based on configuration needs
• Request IP addresses for each printer
• Collaborate with Maestro Care teams for Printer Mappings
• Deliver and deploy equipment
• Ensure Rx printers are identified for Maestro Ambulatory team (Microfont or other)
• Work with staff to TDR machines – for larger projects utilize operational staff to assist in conjunction with clinical leaders
• Document TDR status
• Assist with where jacks/power may additionally be needed such that they can determine if they require additional equipment and prepare estimates

• Strong documentation skills. Must be able to present data collected from tools in easy to read format
• Must be able to outline ideas and express them in non-technical terms when required
• Strong interpersonal communications skills
• Must know how to exchange information and maintain open, effective communication with peers, subordinates, and management

• May manage projects not related to construction or clinic renovation such as new hardware implementations
• Manage multi-clinic site deployment such new multi-story buildings with minimal guidance
• Demonstrates positive work-related relationships and communication skills. Identifies areas to improve the function of department/organization and initiates improvement projects as directed
• Supports the organization and other departments…